Lieferando.de Reviews
4/5 rating based on 179 reviews. Read all reviews for Lieferando.de for iPhone.
Lieferando.de is free iOS app published by Takeaway.com
Extremely bad app. Especially if you’re a visitor.
Iamneilrussell
Tried using this app as it was the only way to get food delivered. After 4 hours of waiting and seeing my order status change to delivered my food wasn’t delivered. Sent 5 emails to the app customer center which they told me they can’t do anything and I should call the restaurant to which I responded. The restaurant doesn’t have any English speaking employees. Long story short. They took my money and did nothing to fix their error. _________ They told me to send a screenshot of my call logs to confirm I wasn’t contacted for a delivery, which I did. To which they responded that they can’t refund me because of the economic loss to the business. So the app only caters to business owners by trying to get them money by any means necessary. The customers not so much. They don’t care about you getting your food. I doubt if the restaurant even made it. I wish I could rate this no stars. DO NOT USE THIS APP.
Worst experience Berlin
lasttrolley
DO NOT RECOMMEND. Worst experience of using delivery services ever, this guys are not taking any responsibility for delivery and does not support you — they just happy to take your money. In my case I’ve booked delivery for the exact time (lunch brake before leaving the apartment) and was waited for 40 minutes for the delivery and not received my food — went out to eat something. While waiting I was messaging support as they don’t provide phone or any other type of urgent support — there was no response for many hours. Lieferando took position of the restaurant who claims they have delivered it but my empty stomach confirms that there was no delivery and I suffered 40 minutes of hunger before getting out of the apartment and getting to the closest Kabab place to eat. So my lunch that day worth me 20 euro, a lot of stress, not very healthy food. Shame for this kind of customer service. Recommend anything BUT lieferando! UPD: got coupon on 70% of lost money, not refund though.
Great restaurants, lousy app
austerlitz6
Updating to add that their customer service, when a delivery goes wrong, is absolutely awful and insulting. Tiny token voucher rather than proper restitution for the trouble, like they’re saying “Here’s a few bucks, now shut up”. Then they follow up to ask how it went and ignore the feedback. JUST DELETE THIS APP AND ORDER THROGH ANOTHER ONE, you’ll be glad you did! ? ~ The people at Lieferando don’t seem to have much understanding of what their users might want, but at least their app does get the job done (in however a less than ideal fashion!) ... Why would anyone want immediate easy access to their order status once their order has been placed? Why would anyone want to see pictures of food from the restaurant they’re ordering from rather than random stock photos of food from the same “category”? ?♂️
Use Wolt instead
vercordio
The Lieferando app is awful - ugly, hard to use, and so buggy. And the selection of restaurants is poor; many are the kinds of places you would never eat at in person. If you live in Berlin, download Wolt and use that instead. Way better app, better customer support, and much better selection of restaurants.
Meh
SL-USA
The restaurant choices are great but it’s impossible to reach anyone if there’s a problem and the app should default to your usual addy and make you change it if you’re elsewhere... but instead it changes the addy without asking you if you’re in a different place than usual so your order goes to the wrong address :(
English translation
darth discodingus
Lieferando is a great option during lockdown. An English option would be great!
Nowhere to tip???
bdkwnskkdne
I have the most current version of the app AND I have looked on the website but there is no where to tip my delivery man!!!! I am American and don’t always have euro on me and the app said I would be able to tip but I can’t. Ridiculous this app is absolute crap.