Lieferando took my money like it was nothing – Lieferando.de Review

While visiting Germany I downloaded the app to order food because I saw it advertised everywhere. Thought it would be nice to use and decided to order food through the app. Ordering process was easy. Filled out all the proper information such as where i was staying contact information etc....the app said the food would arrive in 45 minutes and after 1hour and 15 minutes my food never showed up. Another hour later and no food. By this time the restaurant from where I ordered was closed so now I knew for sure i wouldn’t receive the food. I sent a request to liefernado about getting my money back and this was their response (a week later might I add) “the delivery service told us that they neither were able to find you at the given address nor could reach you with the provided telephone number during the ordering process. We’re sorry but we can’t cancel the order and refund the money because the delivery service would suffer a loss” they claimed that I could contact the restaurant to ask for a solution from them but since their response was so slow I had already left Germany after that time. After a few more long worded emails to them I gave up arguing with them. This by far is the worst app i have used on my phone period. I HIGHLY recommend you stay away from this non functional app.
Review by BillyT86 on Lieferando.de.