Worst experience Berlin – Lieferando.de Review

DO NOT RECOMMEND. Worst experience of using delivery services ever, this guys are not taking any responsibility for delivery and does not support you — they just happy to take your money. In my case I’ve booked delivery for the exact time (lunch brake before leaving the apartment) and was waited for 40 minutes for the delivery and not received my food — went out to eat something. While waiting I was messaging support as they don’t provide phone or any other type of urgent support — there was no response for many hours. Lieferando took position of the restaurant who claims they have delivered it but my empty stomach confirms that there was no delivery and I suffered 40 minutes of hunger before getting out of the apartment and getting to the closest Kabab place to eat. So my lunch that day worth me 20 euro, a lot of stress, not very healthy food. Shame for this kind of customer service. Recommend anything BUT lieferando! UPD: got coupon on 70% of lost money, not refund though.
Review by lasttrolley on Lieferando.de.