Extremely bad app. Especially if you’re a visitor. – Lieferando.de Review

Tried using this app as it was the only way to get food delivered. After 4 hours of waiting and seeing my order status change to delivered my food wasn’t delivered. Sent 5 emails to the app customer center which they told me they can’t do anything and I should call the restaurant to which I responded. The restaurant doesn’t have any English speaking employees. Long story short. They took my money and did nothing to fix their error. _________ They told me to send a screenshot of my call logs to confirm I wasn’t contacted for a delivery, which I did. To which they responded that they can’t refund me because of the economic loss to the business. So the app only caters to business owners by trying to get them money by any means necessary. The customers not so much. They don’t care about you getting your food. I doubt if the restaurant even made it. I wish I could rate this no stars. DO NOT USE THIS APP.
Review by Iamneilrussell on Lieferando.de.