Old switcheroo: False car reservations – Hotwire: Last Minute Hotels Review

If you want to reserve a specific car you want and be greeted by a downgrade, then Hotwire is for you! Been on hold with them for almost an hour now even after multiple support agents said the situation would be rectified if I provided them the info from the agency paperwork that documents the downgrade. They also spoke with the manager at National (terrible rental car service, first of all), and still nothing was done. Still waiting on their “customer support”...
Review by bludjohn on Hotwire: Last Minute Hotels.