Hopper: Flights, Hotels & Cars Reviews – Page 12
5/5 rating based on 692 reviews. Read all reviews for Hopper: Flights, Hotels & Cars for iPhone.
Hopper: Flights, Hotels & Cars is free iOS app published by Hopper Inc.
zero stars
almaxrose
if i could rate zero stars i would. hopper messed up my reservation and booked the wrong room then blamed it on me when the app was clearly not working correctly. plus they don’t have actual representatives you can talk to on the phone, only over text and they take forever to get back to you. would not recommend. not reliable nor safe
Hopper Support Needs Work
RyGuy330
Hopper has been my go to app for the past few trips. However after trying the price freeze feature I’m a bit frustrated. I froze my flight for $42 but when my flight was no longer available I was unable to book. I had additional questions about how I’d be reimbursed but was surprised to see I could only speak to an automated chat system. VJ3K5N5P was my confirmation code. I really hope to change my review. I do think Hopper needs to rethink its support strategy.
$$$
jaishbe rkwodjt
Too many prompts for adding additional unwanted fees. The last screen forces the user to de-select additional expenditures. You’d be hard pressed to have return work doing business face to face giving quotes like that in any other line of work.
Will not refund flight canceled by airline
helly8888
I’m still waiting for any communication from hopper concerning a flight canceled by TAP in July due to Covid. There’s no way to contact this company. I’ve sent so many messages in their help center and get no response. I just want my money back!! I’ve been patient, giving the benefit of the doubt because things are backed up but it’s been 9 months with no communication. Don’t use this app/company/ stupid little ugly rabbit that taunts me daily. Hop up your own butt (hopper, not you)
Don’t waste your time or money on this app
vanericky
Booked a hotel all so it could say it was declined . Checked my bank account and it had charged me $400! Still no booking conformation or receipt
Customer Service
Cari122345
I have reached out to customer service now 3 times requesting assistance with a flight that was cancelled due to COVID-19. I bought flight insurance, but now I don’t know why I did this if I can’t use it...The fact that they don’t have a phone number/reliable means of communication is the reason for my two stars.
Do not download guys!
ellesadventure
If you have any problem they do not reach back to you. It says one day but it’s been a week! I ended up having to dispute my cancelation through my credit card. Whereas we emailed the actual airline who probably gets a million more people contacting them and they emailed us same day to approve us but they said this dumb app has to get back to us.. there’s no number for this app. It’s actually kind of sketchy. DO NOT DOWNLOAD. Or if you must... just look for flights here but buy them through the actual airline!!! You will save your time if anything happens.
Poor customer service
k1955 90n(3
Differential wasn’t refunded. Tried contacting customer service, no one really gave me an answer yet. Prize freeze my ticket for 56. Said you go ahead and buy for 96 and they’ll give back the differential. No one contacted me yet.
Ridiculous customer service response
dutymax
Apparently they respond in days. There is no number to call. I insured my connecting flight that will be covered if missed, now thinking I will be in the airport and waiting days to get response through their messaging system. Never again.
What happened to Flex Rates?
Minneapolis based
Agreed, Flex Rates is why I use Hopper. What happened? Please bring back. I want to plan my trip with the best rate in a month or over a 3 day trip in July, not specific days.