FlixBus & FlixTrain Reviews – Page 3
5/5 rating based on 259 reviews. Read all reviews for FlixBus & FlixTrain for iPhone.
FlixBus & FlixTrain is free iOS app published by Flix SE
Customer service
Isureal?
They are terrible with Customer service. Drivers are constantly late or no shows. They never respond to your emails. If you call customer service they can not assist and tell you to email customer service. They constantly raise prices when they have done nothing to fix their crappy service.
The driver was late for 1 hour and 21 minutes! Outrageous!
Rate the bus
The FluxBus is a joke to me! The driver decided he can show up whenever! Late for 1 hour and 21 minutes is not ok! Where possible he could, he couldn’t be stuck in a traffic for so long in Sacramento?! The bus stop was a scary place to be with kids, under the freeway bridge, the noise of the traffic above us n by us gets even louder under bridge, the wait area is a regular narrow sidewalk, and no benches, crazy people passing by, lots of homeless (no offense)! After a busy day, running around with all the errands and run to the bus with luggage and the kid, we arrived to stop bus early! We showed up very early to insure we are not late. I was holding my kid and was so exhausted and we had to stand there for almost 2hours! Called Customer service 3 times! Although they were super polite they had no information why the bus was late! And when bus finally showed up, at 5:16 pm (NOT 5pm, as it says in the FlixBus App!), the driver simply asked for tickets and said nothing about his delay, no apologies or explanations! He looked like he just had a nap and doesn’t gives a s.... about it all! Had two stops at Davis and Berkeley and When we arrived to SF at 7:30 pm I checked FlixBus app n it says we arrived to SF at 7pm! What a lie!!! Never again, I am using their services and will Not recommend it to anyone!
Doesn’t give your refund back
MellanySo
Good price but doesn’t give back refunds and deducted $3 on top of that but it doesn’t even matter because it won’t give you’re money back
Disappointed
dyresa
There needs to a way to change it you make a mistake on the date to be done within 24-48 hours instead of being charge a cancellation fee and still rebooking with this bus service thats a bad downfall for little mistakes.
Slacking
qawilliams11
It fails to load important information on time, or doesn’t at all. Bus updates are also very inconsistent and hard to read when the signal is never on point or even on at all.
Poorly coordinated - an unfortunate $31 spent
Ashley Toscano - real name
If I could attach a sound clip to this review, I really would. I’m 2 hours into my trip to New York from Virginia & since stepping foot on the bus the has been a non stop beeping sound. LOUD beeping. The bus driver left late because of his belongings being in the seat directly behind him on a full bus— so passengers who paid for their seats couldn’t sit upon arrival... THEN.. he stops for gas about 30 miles into the trip? I will spend the $180 next time on a flight and save my sanity. The only upside is that it’s actually clean.
Connection
leilataylor
There is no connection to see where your bus is, it just constantly says “oopsi we couldn’t get a signal right now. Please tap to refresh in a couple of minutes. I’ve been using this app for months and it never refreshes and gives me a signal
Bus never showed and was stranded
vanillaskyline
I’ve booked several times with Flixbus and overall had a well experience until recently. Booked from Texas to Oklahoma and had to transfer to a different bus in Dallas by a sketchy area and the second bus that was supposed to take me to my destination NEVER showed up. I waited over 2 hours and when I called there was no answer to where my bus was so my only option was for a rebooking at 3:00 am or a refund. Even with the refund it didn’t make up for this. I was all alone in a big city with no family or anyone to stay with and to top it off my phone was dying so I had to think fast. It is a horrible scenario for anyone to have to deal with. I was fortunate enough that it was still daytime and that I carried enough money for extra expenses such as a taxi, hotel and food, but if I didn’t have any of that I would have been stranded. I highly advice to have a backup plan in case this happens to you. Always make sure to be over prepared because this can happen to anyone. Never taking Flix again.
Avoid Flixbus
Kacey4114
You get what you pay for. Just be mindful they will allow you to book a ticket even tho they have no intention of showing up, and no intention of notifying passengers. Flixbus left me and several others stranded last night, after FINALLY getting ahold of their customer service, they informed us that all buses were cancelled. Great job, Flixbus. Do one ??♀️