Items not available through app – Dunkin' Review

I love Boston creme donuts. Unfortunately when I try to order them on the app, it says item not available. When I go to the store to pick up, I see the Boston creme donuts every time. The same thing happened with munchkins today. Also, if has issues with Apple pay. It will say payment not completed. For a while I tried this over and over and never got notified my order was ready. Finally one day I used my debit card instead. When I got to the store, both orders were there and I was charged twice. I was on my way to work ( rushing of course that's why this app exists)so I did not have time to complain in person, and it wasn't really the stores fault anyhow, so I just paid twice. Now I wonder if I paid for the other apple pay orders were charged to me weeks before that. So, it would be nice if Ali available items were available on the app and nice to be refunded for orders I did not receive. The people in the store are pretty nice. Update. Last Friday I my order was short one donut. I was in a hurry and did not notice until I got to work. I had to give my donut to the person who didn’t get theirs. Hungry at work is no fun! Today, Monday, my hot food was ready, but no donuts were ready. A asked for help. I got snapped at. !WHICH ONES. I said “for Emilie R.” She snapped “which donuts!” I hesitated, thinking, she went and grabbed the correct donuts and walked away. I had tried to order 2 bagels on the app but my order only had one. I said I need another bagel. She walked away. I walked out angry and yelling. So frustrating
Review by Purple Skates 88 on Dunkin'.