Dexcom Follow Reviews – Page 10
3/5 rating based on 229 reviews. Read all reviews for Dexcom Follow for iPhone.
Dexcom Follow is free iOS app published by DexCom, Inc.
Alarms RARELY work
PeonyTree6
We were so excited to have alarms. They rarely go off. Don’t offer them if the technology isn’t ready.
Please update app
Melissa?
Please update the app to work with iphone 11 pro max and apple watch series 5. Thank you.
The Dexcom Disconnect
Andersons iTunes
If you walk away from your phone or turn around the Dexcom becomes disconnected. It’s so frustrating that the idea of continuous glucose becomes so frustrating that it makes you not want to use it.
Scary server issues
Pull Up A Chair
Again server is down and no notification from Dexcom. I’ve spent an hour trying to “fix” this, thinking there is a problem at my end when Dexcom’s servers are down. I’m the mom of a teen with diabetes. This app is so outdated and so full of weird bugs that it’s use as an alert tool is not to be trusted and scary to the point that I literally don’t sleep due to the failure rate of how this thing “alerts”. It either doesn’t alert or the sounds I’ve chosen as high, low and no data alarm sounds are not used by the app and they only alert for half a second then stop. I’ve reinstalled. I’ve done hard restarts of my phone. My settings within the phone are correctly set. How am I supposed to wake up by a split second of a beep? It’s not a game with stupid bugs. It’s an app that is used as a life saving alert. We have used Medtronic and that’s so cumbersome and very unreliable as far as actual blood sugar readings that it’s sitting in a drawer. The Dexcom itself is by far the better CGM but the follow app makes my sleepless nights miserable. We have made countless suggestions to Dexcom about improving this app. Nothing is ever done and apparently, it’s your problem if you rely on their outdated p.o.s. App. PLEASE DEXCOM. FIX THIS DANGEROUS APP AND GIVE IT THE MUCH NEEDED ATTENTION THAT IT NEEDS. Update: it just gets worse. Today this app quit working completely. Naturally we thought it was a problem we could solve by restarting the phone, the app, our router. Nope... after failing to get this thing to work we contacted Dexcom. Their servers are “down” / ok, so fix them. So, everyone using this app to monitor blood sugar of a loved one is not able to. All day, no app. Please stop running your ads about not having to do finger stick tests. Misleading at best. It’s now 9:30 New Year’s Eve and we’ve gone most of the day without the app. UPDATE: I’m doubting that Dexcom developers will read my review. That said, the updated version crashes every time I open it. My iPhone X has latest OS and I update regularly. Please, if you’re new to using Dexcom and reading this, DO NOT BELIEVE THEIR ADS ASSURING CUSTOMERS THAT NO FINGER-STICKS ARE NEEDED. Seriously, how misleading can you get. The device is very useful. Don’t get me wrong. We rely on it BUT we calibrate it at least 3 times a day by using traditional finger sticks. It is often off by over 40 points or more. We call Dexcom and are put on hold for up to an hour to let them know we have issues with a sensor. If your off by 40 points and your device says your blood sugar is 85, you have a life threatening situation.
Bug!?
#stressedT1Dmom
What is going on tonight? I know of at least 10 moms registering lows. Two of these did a stick and they were not lows. So tired!!!
SERVICE DOWN
Tigger_too_wooh
No warning No notification No updates on when it will be restored or even acknowledging you are aware of the problem!!! I just went in to check my daughter after receiving no alarms due to no data overnight and she is 58 and DROPPING!!! Thanks be to God for waking me up! Saved her life!!! The horror of what could have happened otherwise! Fix Follow!!!!!!
Please make some important updates!
Nobodyyyyy
I use this app to track my boyfriend’s sugars because he gets a lot of lows. It’s really helpful to notify myself or his parents, when it’s actually working! Recently it isn’t syncing with his phone so I receive no data alerts when his app shows data. This means I can’t tell if his sugar is dropping or he’s in danger. The AppleWatch app is faulty too, barely showing data on a good day. Please make some updates so this app can be more reliable, it really is a lifesaver when it functions properly and effectively.
FLOP!
Vdhknhsk
Our follow app has been down since midnight last night. Still not working and says their server is down. Been on hold for over an hour trying to get help with customer service. Those are ho have gotten through are being told there is nothing wrong with the server and everything is working normally. However, people ALL OVER THE COUNTRY ARE REPORTING THE SAME ISSUE. The website states everything is fine too. What the.....????? This is NOT okay!
App so glitchy basically pointless
westbrookatie
The follow app is constantly showing no data even though the patient has data. I'm glad the patient app functions as it should as that is what's most important but for caregivers it's extremely frustrating that almost no effort is put into making the follow app functional. Please do a major overhaul of this app and please do so soon as these issues are getting increasingly worse.