Scary server issues – Dexcom Follow Review

Again server is down and no notification from Dexcom. I’ve spent an hour trying to “fix” this, thinking there is a problem at my end when Dexcom’s servers are down. I’m the mom of a teen with diabetes. This app is so outdated and so full of weird bugs that it’s use as an alert tool is not to be trusted and scary to the point that I literally don’t sleep due to the failure rate of how this thing “alerts”. It either doesn’t alert or the sounds I’ve chosen as high, low and no data alarm sounds are not used by the app and they only alert for half a second then stop. I’ve reinstalled. I’ve done hard restarts of my phone. My settings within the phone are correctly set. How am I supposed to wake up by a split second of a beep? It’s not a game with stupid bugs. It’s an app that is used as a life saving alert. We have used Medtronic and that’s so cumbersome and very unreliable as far as actual blood sugar readings that it’s sitting in a drawer. The Dexcom itself is by far the better CGM but the follow app makes my sleepless nights miserable. We have made countless suggestions to Dexcom about improving this app. Nothing is ever done and apparently, it’s your problem if you rely on their outdated p.o.s. App. PLEASE DEXCOM. FIX THIS DANGEROUS APP AND GIVE IT THE MUCH NEEDED ATTENTION THAT IT NEEDS. Update: it just gets worse. Today this app quit working completely. Naturally we thought it was a problem we could solve by restarting the phone, the app, our router. Nope... after failing to get this thing to work we contacted Dexcom. Their servers are “down” / ok, so fix them. So, everyone using this app to monitor blood sugar of a loved one is not able to. All day, no app. Please stop running your ads about not having to do finger stick tests. Misleading at best. It’s now 9:30 New Year’s Eve and we’ve gone most of the day without the app. UPDATE: I’m doubting that Dexcom developers will read my review. That said, the updated version crashes every time I open it. My iPhone X has latest OS and I update regularly. Please, if you’re new to using Dexcom and reading this, DO NOT BELIEVE THEIR ADS ASSURING CUSTOMERS THAT NO FINGER-STICKS ARE NEEDED. Seriously, how misleading can you get. The device is very useful. Don’t get me wrong. We rely on it BUT we calibrate it at least 3 times a day by using traditional finger sticks. It is often off by over 40 points or more. We call Dexcom and are put on hold for up to an hour to let them know we have issues with a sensor. If your off by 40 points and your device says your blood sugar is 85, you have a life threatening situation.
Review by Pull Up A Chair on Dexcom Follow.