Dexcom Follow Reviews

Please Upgrade Your Developers

Markxster

1. App crashes upon launch on iPhone 11 as of Dec 2019. (Resolves: Most likely a certificate issue. Uninstall the app, reinstall it, send another invitation.) 2. NEVER TEST IN PRODUCTION! I can’t believe I’d ever see a notice telling a user like me that we are testing functionality in iOS 13...in production! (I saw this on my iPhone X not too long ago) 3. App should not launch as if it was force closed if opening again just a few hours later (requiring acknowledging of the disclosure statement before getting to the status screen. Bottom line: This app is way too important to so many lives for a company to seemingly half-ars the app (keeping it PG rated). As you can see, your stock dropped over 2% after the Share functionality was non-functional for nearly 72 hours. Your company needs to learn how to communicate with its users! If there is an outage, you MUST inform us in a better and reliable way!!! Our children’s lives depend upon it! Put more money into development and a UX designer who can advocate for what your users really NEED, and please don’t hide behind the “we really can’t do anything because our hands are tied by the FDA.” This app is saving lives, but it can kill if it has a bad day. Trust is earned and it is all too easily lost.

New to Dexcom

Firemedicfreak

This app is bad. We’ve only been using the app for about a week and have had nothing but issues with losing the signal. Not such a huge deal during the day, but the app always seems to lose signal at night which stresses my wife out since our son is newly diagnosed.

Happy before today

Lothelobster

I’ve always loved the follow app. I’ve been able to keep an extra eye on my husbands blood sugar (T1), and it gave me a sense of peace during the night. Today we woke up to a low blood sugar, nothing to crazy, except his was reading critical low, while the follow app was showing his bs in the 80s. Not the best.

Watch complication please!!!

D1ALL

Please please please!!!! Make an Apple Watch complication like you have for the regular Dexcom app. I don’t want to have to click on the icon to see my child’s number. I want to see it constantly on the watch face.

Super convenient but...

D fitness newbie

So overall, I love this app but recently I upgraded to an iPhone 11 and the app keeps glitching and exiting off the screen. It works great on other iPhone models and iPads. Super handy way to stay on top of my daughter’s glucose levels. It’s just that now I have to tether another Apple device to my phone to monitor her because of the app glitching on the iPhone 11. Hopefully an app update can fix the issue. Another issue is that if Apple products are on “Do not Disturb”, the alarm does not override that feature... there needs to be a way that it can override and sound the alarm the same way Apple allows its clock alarms/timers to sound regardless of the DND feature. It’s scary to realize you slept thru a critical low especially the person that’s diabetic may have been too weak to get or respond to their alarm sounding off.

I’m finding it interesting

Sheilabyrdie

I can check my mother’s blood glucose while I’m at work. The nurses I work with found it interesting. I like seeing trends throughout the day & night

Update caused notifications to be turned off

lkayres

A recent update to the app caused all of the notifications for my Granddaughter’s followers to be reset to off. She had an extreme low and not one of her followers received a notification and not even her own alarm went off. Fortunately she realized she was low and ate something with sugar right before she passed out and had a seizure. She was home alone and could have died because of this. How many people are unaware that their notifications have been shut off? This is extremely dangerous for diabetics.

Please separate alerts from graph's indicators

Eda Çi.

I love this app since it changed our lives. However I need a little feature improvement. Please separate high and low alert values from graph's high and low indicator values. My daugther who uses CGM is 4 years old and cannot tell her lows. Therefore we set the low notification to 90mg/dl to prevent hypo before it is happening, if her BG still dropping. However we consider below 70 mg/dl as a low. When we look at the graph, between 70 and 90mg /dl causes the false conception of she is having a hypo. Also 0,5 units of Humalog (which is the smallest unit that we can inject) drops her BG 100 mg/dl so we can correct her BG about 190 mg/dl which is our high notification, but we consider 140 mg/dl as high.

App never works

Redposher

When my daughter (T1D) got her Dexcom, I got the follow app. Neither her app on her phone or mine on my phone work. They did great for a couple of days and then they both quit. It keeps telling us on hers that there’s no Bluetooth but the Bluetooth is on and it won’t connect. The weird thing is the app on her BT says it’s Dexcom Q7. ??? Not sure what that is. I deleted both of our apps and reinstalled them to no avail. So I guess it’s safe to say we can’t count on these apps.

Needs Apple Watch Update

Drew Christ

Add the actual reading as the Apple Watch face complication. Don’t make me tap to follow to the app, display the glucose reading.

Dexcom Follow Reviews – Page 12