Blacklane - Chauffeur Service Reviews
5/5 rating based on 100 reviews. Read all reviews for Blacklane - Chauffeur Service for iPhone.
Blacklane - Chauffeur Service is free iOS app published by Blacklane GmbH
Peter
ellieowner
This is an awful company to deal with in the US. They have no sense of customer service and how to properly deal with an issue. I canceled my planned pick up 1 hour before the planned pickup time and they are trying to charge me the full fare because they said I should have called 1 minute earlier. Be warned, this will not be a good experience. I will never use their service again.
Easy to Book Cars
Florida-John
Started using this service on the advice of my son who travels constantly. It is easy to use and makes communication simple.
Excellent, professional service
Ben8720
Review: On time airport pickup, luggage handled from bag claim to vehicle by the driver. Clean vehicle, professional and courteous driver. Just booked another ride for two returning from vacation, which leads into my suggestions: 1. It would be helpful to allow two drop off locations for an airport transfer, instead of having to book by the hour. The cost was similar, and fair in my opinion, however you must then discuss additional mileage with a representative if it will exceed their base mileage (25 miles for 2 hours). I prefer to complete everything via app, without the added step of calling in and/or chatting live. Representative who helped me through Facebook messenger was extremely responsive and very helpful. 2. After booking, I had to make an adjustment to the time and flight number a week in advance. Very simple to do through the app, however they re-verify the funds for the whole trip for each change. I was surprised when my bank notified me of two additional $113 charges, and didn’t feel this was properly noted on the page while making changes. The charges never posted, and were only left pending for a few days - however I can imagine not all customers may necessarily have the funds available in their account or are prepared to be without them for a few days just to make a change. Overall I intend to continue using Blacklane and appreciate their service. Excellent company to book a ride with.
Company Owner
Cruising Traveler
I had used BlackLane in Miami for the first time when I flew there from San Diego. Although the driver was not very well dressed, I was impressed by his efficiency. When I booked the second time; however, I received a text about 5 minutes prior to my scheduled pick up time that my scheduled driver was not available and a substitute could not be located. Fortunately, I was able to contact another service and get to my destination. It was a very unpleasant and unprofessional experience.
Horrid
MJ54-ca
Three great trips with Blacklane, but the fourth is reason to never come back. Driver was late, didnt help with bags, didnt help with anything, and said we had too much luggage (5 suitcases) and too many people (5) for his Suburban. Ten minutes later, an uber driver handled it with ease. No useful support - terrible company.