Blacklane - Chauffeur Service Reviews

Always reliable

Mikeecottle

Blacklane continues to be the most reliable service out there. There are other cheaper services but if you want to know that your car will be there if you have a tight connection, you can always rely on Blacklane to be there.

Best airport transportation

S D Bailey

I tried other services and the product was not as advertised and the drivers were late and would not call or text. Black Lane cars are excellent and clean and the drivers text when they arrive, which is 10 minutes early. I’ve experienced this prime service first hand so far in Argentina, Ireland and France.

Scotland Adventure

hopelesstechy

Loved your service. The driver was on time and always in contact wit us. Both drivers were helpful and professional. We enjoyed our trips and always felt taken care of. Thank you.

Excellent service. Dallas, Houston, Grapevine

Nonna09

We had a total of 5 rides and they were all excellent

Love it

Tigerali7

Great way of ordering car service

Unpredictanle standards

saraalmutlaq

The driver was terrible, spoke very little English and was not presentable (shirt untucked). He bought his car two days ago so he refused very strongly for us to place our carry on in the front. Although given he has the right to refuse the carry-ons, his attitude + lack of flexibility is terrible. I have used blacklane before land it worked out well, but considering this event I can see that there is no proper screening procedure for your drivers and I wouldn’t call this a reliable service.

Rewards

LVLB67

Would be nice if you had your own or more rewards programs that US based customers could utilize.

Awesome Service & App

bjannesen

Super easy, and total peace of mind with this service and app. Easy to navigate, change, cancel, whatever you need. Great way to travel!

5 Star Dervice Always

Artistic Queen

Numerous times i have used Blacklane. They never disappoint! Great Drivers! Great Vehicles! Excellent Service!

Sarcastic, smug and unhelpful

Smetham

My girlfriend booked a driver to pick us up from Heathrow to take us into London. The driver was waiting but said he couldn’t get our bags in his car as he wasn’t insured. Apparently you can’t also put bags on seats in the UK. The perfectly polite driver called his supervisor Chris to see what we could do. Chris suggested that one of us got a taxi and the other used the car because we were going to have to pay for it anyway. Aside that being a bizarre solution he reminded us that when we booked the car it did say in the small print that we could only have a certain number of bags, something that seems again very odd considering we had 3 suitcases and were at an airport. At the very least it should be more obvious when booking that this would be an issue. I asked Chris if this had happened before and he said yes, so I asked why it wasn’t something they had figured out how to fix but he just reiterated that we hadn’t read the small print and we’re going to have to pay anyway. No suggestion of a new car replacement, no apologies, no attempt to fix the situation. We left our driver and got a black cab (with obviously no issues with our bags), but as we were leaving Chris called us back, not to help but just to confirm we had actually left the airport. He then also confirmed we were still going to pay regardless, at this point my girlfriend started crying, you know, 10hrs on a plane and then setting fire to $60 plus getting a callback for literally no other reason than to seemingly mock us will do that to people. Thanks for that Chris, super helpful. Blacklane took the money anyway, $60 for their tardy service which we couldn’t actually use. Throwing in the sarcastic supervisor who basically blames the customer while showing no signs of actual customer support was a great touch. Well done.

Blacklane - Chauffeur Service Reviews – Page 10