Anthem BC Anywhere Reviews – Page 13
2/5 rating based on 139 reviews. Read all reviews for Anthem BC Anywhere for iPhone.
Anthem BC Anywhere is free iOS app published by Anthem, Inc
Horrible
Evanthecaddy
Can’t look at claims, change or even look at my account info and there is no search bar. Horrible app
Worthless
Trying to track progress
This app constantly shows and error message and is as slow as it gets. I never am able to change my settings as a result.
Can’t use mobile with my plan
Axel602
So I downloaded the app, registered and created a password on the app from my iPhone. I then tried to sign in and it wouldn’t let me proceed because I “wasn’t authorized to use mobile!” I called their tech support and was told “my plan doesn’t allow for mobile access!” This makes no sense. I just switched from Blue Sheild and had no problem getting mobile access! Stupid!
How wonderful
GALACTUS4000
Wow guys amazing job with this wonderful app! I love how it takes 47 minutes to open up! That's exactly what I needed. Thank you so much for making this super "easy" just like paying more for health insurance - that I am required by law to have now in order to pay for other people's health insurance. But hey, I love paying for other people's laziness! (Excluding old/disabled people, they really do need help... seriously that's fine.) What a fantastic system we have! Enjoy my money! Also good job on the app.... sarcasm intended in case you're a worthless no good lazy piece of garbage that leaches off of regular working Americans. Two thumbs up!!
If you can't log in, what's the point of app?
Rkj0053
An app to keep up on your insurance services, to access your membership info (ID, group #, etc.), and to submit support inquiries... sounds great, right? NOPE! Not when it comes to the Anthem Blue Cross app!! Why? Because you can't even log in!! Opening the app, you're promoted to enter username and PW (like any other app) and hit "submit," which should then let you in, giving access to your info. Well, that very basic part of this app is a complete failure! Attempting to log in just pulls up a message saying something like, "We're always here to serve you... please call membership services at the following number." But even that is a lie... they're not "always" there to serve you, because calling just brings up a recording saying to call during business hours (and even those are super inconvenient: M-F at times when most Americans are busy at work and unable to waste time dealing with their inept insurance company for hours on end). This is a failure of basic app design 101... I'd be more forgiving if some features within the app were buggy, but simply not having the capacity to even log in is straight-up unacceptable! The somewhat good news is that the Anthem Blue Cross website itself can provide some of the information/capabilities one would be seeking from the app, but even this site is buggy in places... for instance, printing a copy of my insurance card directly from there today proved impossible. Luckily, I found a workaround by taking a screenshot of the card and cropping out the rest. This is 2018... having a functional app is no longer merely an aspirational corporate goal; it's a fundamental requirement of the times. A multi-billion private enterprise that we must engage with as Americans living in a country without basic healthcare for all MUST do better by its customers to survive into the future. Insurance companies writ large are awful to deal with, and that fact will be a major factor their ultimate undoing. Voters are already sick (at times, even literally "sick") of our current healthcare system that's been designed and maintained primarily by these companies' well funded lobbyists, and sooner or later, the legislators purporting to represent us mere citizens will have to catch up to this present unfortunate reality or there will be grave consequences for both us (the American people) and those elected officials who've ignored this issue for far too long. Something's got to change; let's just hope it comes soon...
(If it works)
aaortega20
If it decides to work, it’s not too bad. That’s only if it decides to work. Takes a long time to log you in (if it wants to). It’ll boot you out and recommend you call customer service (if you can actually talk to them). The app developer needs to do a lot more troubleshooting on this app. Getting around the app is ok, not great but ok. You’ll need to play around with the menus to figure out where you need to go.
App has become useless to me
Jlwhitten
I used to like this app. I didn’t have to remember my strong, randomly generated password because the app supported Touch ID. I just touched the home button and I was in. But now I have an iPhone X. And while almost all of my apps support Face ID (in less than two months, no less), Anthem has chosen not to. So the only way I can log in is to go to my password manager, find my Anthem password, copy it, and then paste it into the Anthem app. You say that the recent updates are intended to improve the customer experience of the app. I beg to differ. Getting into my account via the app has taken a huge step backward; so much so that I’ve stopped using the app completely. This from the same company the compromised my identity a few years back. UPDATE on Feb 23, 2018 - So, you made it easier to change my password. But still no FaceID to make it easier to use my unique and strong password. And still no iPhone X upgrade. Nope, not good enough to re- start using this app.