If you can't log in, what's the point of app? – Anthem BC Anywhere Review

An app to keep up on your insurance services, to access your membership info (ID, group #, etc.), and to submit support inquiries... sounds great, right? NOPE! Not when it comes to the Anthem Blue Cross app!! Why? Because you can't even log in!! Opening the app, you're promoted to enter username and PW (like any other app) and hit "submit," which should then let you in, giving access to your info. Well, that very basic part of this app is a complete failure! Attempting to log in just pulls up a message saying something like, "We're always here to serve you... please call membership services at the following number." But even that is a lie... they're not "always" there to serve you, because calling just brings up a recording saying to call during business hours (and even those are super inconvenient: M-F at times when most Americans are busy at work and unable to waste time dealing with their inept insurance company for hours on end). This is a failure of basic app design 101... I'd be more forgiving if some features within the app were buggy, but simply not having the capacity to even log in is straight-up unacceptable! The somewhat good news is that the Anthem Blue Cross website itself can provide some of the information/capabilities one would be seeking from the app, but even this site is buggy in places... for instance, printing a copy of my insurance card directly from there today proved impossible. Luckily, I found a workaround by taking a screenshot of the card and cropping out the rest. This is 2018... having a functional app is no longer merely an aspirational corporate goal; it's a fundamental requirement of the times. A multi-billion private enterprise that we must engage with as Americans living in a country without basic healthcare for all MUST do better by its customers to survive into the future. Insurance companies writ large are awful to deal with, and that fact will be a major factor their ultimate undoing. Voters are already sick (at times, even literally "sick") of our current healthcare system that's been designed and maintained primarily by these companies' well funded lobbyists, and sooner or later, the legislators purporting to represent us mere citizens will have to catch up to this present unfortunate reality or there will be grave consequences for both us (the American people) and those elected officials who've ignored this issue for far too long. Something's got to change; let's just hope it comes soon...
Review by Rkj0053 on Anthem BC Anywhere.