App has become useless to me – Anthem BC Anywhere Review

I used to like this app. I didn’t have to remember my strong, randomly generated password because the app supported Touch ID. I just touched the home button and I was in. But now I have an iPhone X. And while almost all of my apps support Face ID (in less than two months, no less), Anthem has chosen not to. So the only way I can log in is to go to my password manager, find my Anthem password, copy it, and then paste it into the Anthem app. You say that the recent updates are intended to improve the customer experience of the app. I beg to differ. Getting into my account via the app has taken a huge step backward; so much so that I’ve stopped using the app completely. This from the same company the compromised my identity a few years back. UPDATE on Feb 23, 2018 - So, you made it easier to change my password. But still no FaceID to make it easier to use my unique and strong password. And still no iPhone X upgrade. Nope, not good enough to re- start using this app.
Review by Jlwhitten on Anthem BC Anywhere.