VW Car-Net Security & Service

VW Car-Net® Security & Service app. Start the ultimate car connection. With Remote Vehicle access, check if your doors are locked, if you have fuel for the morning drive or even activate the horn and lights. Can’t remember where you parked? There is a handy little map that shows where your vehicle was last parked1. This newest app version includes NEW features such as Valet Alerts, Curfew Alerts, and Parking Information when searching for a POI.

Category	Price	Seller	Device
Lifestyle	Free	Volkswagen of America Inc.	iPhone, iPad, iPod

VW Car-Net Security & Service Screenshot on iOS

VW Car-Net Security & Service is available on the following 2014 and newer models: CC, EOS, Beetle (Convertible and Coupe), Jetta (SE with Connectivity, SEL, TDI, GLI, and Hybrid), Passat (SE, SEL Premium, including TDI and VR6), Tiguan (SE, SEL, R-Line and Limited); model year 2015 and newer Golf/GTI/R/SportWagen and e-Golf models; Golf Alltrack, Atlas and Arteon.

For additional details, go to www.vw.com/features/vw-car-net/
Features & Benefits:

• Unlock the doors
• Lock the doors (available only on VW Car-Net equipped model year 2016 and newer vehicles)
• Activate the horn and lights
• Locate where your VW was last parked1
• Search for Points of Interests (POIs) and send them to your factory installed VW navigation system
• Use this app to get the latest status (doors, windows, trunk, and convertible top and more)
• Turn on/off Boundary Alerts
• Turn on/off Speed Alerts2
• View fuel levels, including estimated fuel range (models other than e-Golf)
• View your odometer mileage3 and your next estimated days to your next service while on the go
• Check your Vehicle Health Report3 with the ability to schedule a service visit with your preferred dealer.
• Find available parking information near your POI, powered by Parkopedia3 .
• Turn on/off Curfew Alerts
• Turn on/off Valet Alerts

The following features are exclusive to the e-Golf:
• View current battery charge level3, included estimated driving range
• Choose your desired temperature settings before getting in the vehicle
• Select when to stop, start, or how much to charge your vehicle

Apple Watch features include vehicle status, lock/unlocking doors, last parked location, check fuel level/battery charge level and remote battery charging (available for e-Golf).

Verizon Connect is service provider of VW Car-Net Security & Service. Available on select models. Trial or paid subscription required. VW Car-Net Security & Service services require vehicle cellular connectivity and availability of vehicle GPS signal; certain services may collect location information. See Terms of Service, Privacy Policy, and other details at www.vw.com/carnet. Always pay careful attention to the road, and do not drive while distracted. Always pay careful attention to the road, and do not drive while distracted. “Apple” and “Apple Watch” are registered trademarks of Apple, Inc.

1. Standard text and data rates apply. Do not use feature to locate stolen vehicle. 2. Always obey speed and traffic laws. 3. Refer to your vehicle's warning and indicator lights for the most current diagnostic information. Always consult owner's manual for maintenance guidelines. 3. Requires parking facility participation. Volkswagen not responsible for accuracy of pricing & payment options, hours of operation, and features. See parkopedia.com for important information and details. Standard text and data rates apply.

©2018 Volkswagen of America, Inc. “Volkswagen,” “VW,” all model names and the Volkswagen logo are registered trademarks of Volkswagen AG. "Car-Net" is a registered trademark of Volkswagen Group of America, Inc. registered in the U.S. and other countries. All rights reserved.

Reviews

DO NOT BUY
Sunshine8925

I was tricked into believing that this would actually be helpful but when it came to an emergency I am extremely disappointed in this service! My 17month old daughter locked herself in the car with the keys! I was unable to get the maintenance key to work to open the door so I called the customer service line and I explained my app was not working properly and that this was an emergency bc my daughter was locked inside the car and this was her response,”Oh, I don’t know anything about the app.” I couldn’t believe my ears how on earth is it that she didn’t know anything about the app when the number I called was the carnet app customer service!!!!!!! WHAT A JOKE! Unable to help me because she knew nothing the customer service was unable to open the car and I ended up calling the fire department to get my daughter out of the car! Talk about a scary moment! I am shocked that this is even a service!

Lots of issues
Colbie k

The app constantly logs me out and most the time the features don’t work. Not sure what happened but the app is just gettin worse

Missing some key options
Fscalzo

Ok app but for the price it should do more even on star can remote start your car and It’s less money a month. Also should have a multi car discount

Forgetful one trick pony
lt mt

Why does it log me out every few days? I have facial recognition enabled and I have to dig through ALL my saved passwords until I get to VW... the password isn’t saved under carnet. Also, when I dismiss the doors unlocked notification on my phone. It doesn’t dismiss the notification on my watch. So although the doors are locked, the watch still says unlocked until I dismiss the watch notification. How is that convenient? So if you unload groceries, you get two notifications that your doors are unlocked and you must dismiss both. Also, I understand that you can use the app for multiple cars but again, I have facial recognition turned on for the car but have to re-enter the pin every few days. As others have stated, it’s slow, won’t close the windows or start the car. Why?

Waste of Money
Fat Daddy Cash

Very basic features that are not completely reliable. And customer service is nearly nonexistent. I would pay $50 per year for this service but not a penny more. Not a good value for what you charge.

Doesn’t work
Kloyd86

I can login on the website fine, but it gives me an error message on the app. I mean for $200 a YEAR that’s ridiculous. My husband has a Chevy and has automatic start included with his package and only pays $100 for the year. I’m under the 6 months free package now and will most definitely NOT be paying to keep this after that.

Not very helpful
tpang77

Very slow and I have to sign in almost every time and then it says there is a problem. All the while it still alerts me to when my doors are locked and unlocked. I won’t be renewing car-net once my free trial is over.

Don’t Waste your time
EmBaggy

This might be a great feature but once again just like Volkswagen’s fake eco friendly diesel scandal this feature is in the same ball park. After trying to enroll in the service to have piece of mind for my family when my wife drives the vehicle they made multiple miss-spelling in my name and apparently for them to correct this feature I would need to submit documentation I’m not doing a legal name change, your doing a simple deleting of 1 letter that your employees made a mistake on. Volkswagen once again released or partner with someone that fails miserably to meet owner expectations like their Eco-Diesel no surprise... save your time and avoid this feature from them specially at 18+ dollars a month after tax.

Kind of pointless - can’t even keep login credentials
ThatJay

I can’t imagine ever paying for this service. The app is poorly designed. I shouldn’t have to type in my username and password so I find it even after authorizing it to use Face ID. Integrations are limited. I would expect over time most of these bugs will be fixed but for now it just seems unfinished.