Teladoc

Always There

Peyton Midd

Every time I use the app and service, I’m so impressed by how easy the process is to request a visit. Each doctor has been quick and efficient. I love having my information stored so we’re not wasting time discussing the same general information. This service is a must have, it has really helped our family through some painful issues. Great app, easy to use.

Can't open app = worthless

tnehren

Just installed this app. Went to open it but all it did was a quick splash screen for the logo which disappeared and then just showed a him blue bar at the top of the screen. The rest of the was entirely white and empty. Couldn't click on anything. Simply deleted it. Running 10.3.3 on iPhone 7 Plus. Several coworkers rave about Teledoc but I was disappointed with this first experience.

Cancelled Consultation

GeekyHDub

I set-up my account and requested a consultation. I received an email confirmation. Almost 2 hours later, I received an email stating that someone tried to contact me 3 times and was unable. Therefore, my consultation was cancelled. My landline phone never rang nor is set-up to block private/blocked numbers. I called the number on the email. The customer service representative was extremely nice and placed another consultation request for me. I also gave her 2 phone numbers to contact me. Almost an hour later, I received another email stating that my consultation request had been cancelled due to not being able to get in touch with me 3 times. Neither my landline nor cell phone rang. I give up...

Issue with login and website

Styerj

Website kept saying I had wrong password (which I didn’t). Tried password reset and it sent me a link that only directed me to the app. Downloaded the app which let me put a new password in (wouldn’t let me use the one I wanted to since it said I used it before). Tried the password on he website, did not work. Also, the app keeps asking me to enable location services, alerts, etc... which is annoying.

Don't waste you time with Teledoc

lititzpenna

Just had my 1st interaction with Teledoc as it is part of our companies benefit package. If you like being read to from a script, this may be the service for you. Feeling sick and thought it would be great a have a video call and not have to leave the house. Video call requested, received phone call. The what I hope was a physician whom called me, went through a very brief medical history which was fine. Then he asked symptoms. I related my symptoms and he then I felt read from a script of what I had and told me 4 or 5 over the counter products I needed to take. I assured him I have had this before and it's not viral, as was his assumption. I told him I wouldn't have wasted his time, my time or the money to call if over the counter products had worked in the past. He got irate and said "no antibiotics for you, it's a cold" and then hung up the phone. Entire call lasted 2 minutes and 53 seconds. Have left a message at Teledoc NY office. Will be interesting to see if I hear from them. Guess I should have known better....... Will try and get an appointment with my physician.

Great Service

LtApd

This was my first time using the service. I filled out my symptoms and requested a call back as soon as possible. The doctor called me within 5 minutes at 10:00 pm. I spoke to the doctor and he called in a prescription to my local pharmacy which will be ready for me in the morning. This couldn’t have been easier, no waiting and no copay. I will use this service again if necessary.

Total fail

Harrygem

Tried for the first time and sat and waited by the phone and no call. Finally got an email telling me they were unable to contact me and cancelled the appointment. After calling the number they provided I tried again. Same result, unable to contact me. The phone works fine.

Not listening

Lizzy Nugen

I worked in medical field. Thought I used Teladoc because what was going around was bacteria from my husband to his co workers. Which happened to get sick at different times needed antibiotics to recover. The doctors argument that it’s viral was really annoying. Statically, if multiple people recover at different time only when they get antibiotics then more likely than not, it’s bacteria. So the argument was it was a coincidence that that it happens that when they took antibiotics the viral infection went away. If I thought it was viral I won’t need to call a doctor I can take care of it myself.

Bad UX

Betty Flippin' Crocker

The initial experience with the mobile app is horrible! Getting an account setup so you can actually do anything is extremely cumbersome

Don’t waste your time

aaa6648

Had a mail order prescription refill that was taking a long time to show up, probably due to the holidays. It was now the weekend and had run out, hoping to get a few day supply locally. Had a 60 second conversation, they said they can’t prescribe anxiety medication and to call our Doctor. Total waste of time (and $40).

Teladoc Reviews – Page 47