Securus Mobile Reviews – Page 9
5/5 rating based on 100 reviews. Read all reviews for Securus Mobile for iPhone.
Securus Mobile is free iOS app published by Securus Technologies, Inc.
App needs an update for early iPhones
b b504
Cannot get past the upload photos tab for nothing in the world because of a constant network error no matter the time of day it still has the same message being said over and over again please fix
Very Disappointed
AIGASALEVALASI
I would leave zero stars if I could. I sent a total of 20 pictures to an incarcerated family member distributed between 4 separate emails because only five attachments are allowed at a time. Family member in Kingman Arizona did not get any of my emails or pictures. Also sent two 30 second videos of nature using their videogram option and nothing has gone through. I wasted about 40 stamps ! I feel as if it could have been an issue possibly resolved over the phone except the customer service is terrible ! No one picks up and I was on hold for over an hour. And to think we waited months for such below average service ! Incarcerated does not equate worthless customer service ! Especially if family on the outside are spending their hard earned money. Please please please fix these issues and value customers!
Terrible!!
K5522N
I tried to do a video call on Christmas and it didn’t work. I am extremely upset and disappointed. If you are going to offer this service, it should work. It is heartbreaking to think you will see your loved one and it doesn’t work.
Didn’t work for me
Traylea_1968
It would not let me look up inmate by name giving error “ no spaces between name” and then could not find offender with the ID. Deleted off my phone, it’s a useless app.
If I could only give this app 0 stars...
tbrownphoto
This app and company are both garbage. Their recent “update” to the app just before Christmas has led to video visits not connecting. Their refund/credit process and policy are just as awful. I have an idea, Securus! Why don’t you take some of the money that you’re bilking out of people and put it towards making a halfway decent app rather than lining your own pockets by charging us all for a crummy service that works part of the time. Get a clue and figure our how to offer something that actually works.
Security and trust issues with Securus
Called8274
It has taken too much time and stress to read the fine print and have a tab on the side for those W certain disabilities This Securus name should help me feel secure using it.
Notifications
DMO2424
It’s a pretty good app buuut I hate how it doesn’t let me know when I have a message. It doesn’t notify me when I get it. I have to physically log in and check myself. Or I’d end up getting a notification sent to my email address. That should be fixed.
Extremely poor connection
poorchouce
Are use the video feature two times. The first video call went fairly smooth. The one I tried being on tonight was a disaster. Neither one of us could hear a complete sentence from the other and had to give up trying after a few minutes. I don’t think I’ll be using that app again. It’s better just to go with the phone calls. Very disappointing and I hope I have no trouble getting a refund.I have good Wi-Fi, I was home alone so there was no other background noise and I was using iPhone ear buds. I believe the problem was with the jail phone.
Doesnt Work!
Disney003!
This App Just Doesnt Work Anymore. I Have An iPhone 11 With AT&T Service And Verizon Fios At Home So I KNOW For Sure My Internet Connection Is NOT The Problem. The App Constantly Give An “Network Error, Please Try Again Later” When I Try To Update Any Of My Information. I Even Updating My Card Information On My Laptop But It Gives Absolutely NO Options For “Select Card Type”.....What Makes It Even Worse Are BOTH Phone Numbers Securus Provides Are To The Same Automated System. I Honestly Hope NYS Dept Of Corrections Breaches The Contract They Have With Securus Because Securus Is AWFUL When It Comes To Customer Service. I Ended Up Having To DELETE The App Since I’ve Been Unable To Use It, Update Any Info Or Talk To An Actual Customer Service Rep Since JULY 2019!!