Securus Mobile
| Category | Price | Seller | Device |
|---|---|---|---|
| Social Networking | Free | Securus Technologies, Inc. | iPhone, iPad, iPod |
The app provides the following features to easily setup and manage our incarcerated connection services:
• Create a Securus Online account (required for app and website access)
• Change password and 4 digit passcode
• Setup security questions for easy password reset
Video Connect℠
• Enroll in Video Connect, schedule and visit an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.
• Access and view your upcoming scheduled video sessions
• Sync details of upcoming video sessions with your calendar
• Receive notifications for upcoming video sessions
• Manage photos for identification, view transaction history and manage credit/debit cards
• Test Wi-Fi/cellular connection to determine quality of Video Connect
*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect
Prepaid Calling Account Management for You
AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your incarcerated loved one. You can:
• Enroll and add funds to AdvanceConnect account to always be ready for a call
• See available funds
• Add or change phone numbers that can receive calls
• View call details and transaction summary
• View the last call attempt to a number
• Block or unblock calls
• Enroll in AutoPay or TextPay
• Update or change credit/debit card information
Prepaid Calling, Tablet Media, Video Visitation and eMessaging for Inmate Account
Inmate Debit – deposit funds to this account for your incarcerated loved one and they can use the funds to:
• Call any number they choose
• Purchase music, games and movies for their tablet
• Schedule and pay for a Video Connect
• Purchase stamps to send eMessages and eCards
Feature availability varies by facilities
eMessaging™
• Sign up, purchase ‘stamps’
• Send and receive messages
• Send and receive eCards - digital greeting cards to encourage and uplift
• Attach photos to messages
• Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your loved one
• Multiple attachments – now attach up to 5 eCards and photos to your message
• Transfer stamps to your loved one or prepay for them to reply
• Send a 30 second VideoGram
Feature availability varies by facilities
Reviews
Garbage app
dweytfrjg
Phone number was blocked for no reason. Customer support is automated so no live support option. Can’t setup an advanced connect account, get duplicate account error when selecting any facility. Setup message account for a facility but apparently tablets aren’t available at that facility so waisted money there. Just an awful awful app. Good luck if your going to use it!!
So convenient
hottbitch15
I am so happy that the ones we love that are on the inside have the technology to reach out to their loved ones when they can. Not just phone calls at any time but also if we set up a 20 minute or 40 minute video conversation where we can see them as if we were on FaceTime. The only down side besides the money that we put into the open communication with our loved ones, but sometimes the phones go in and out and are hard to under the conversation. I do wish it was longer than 15 minutes as well. Also, I hope Securus does not have any more problems with the video chats because I had 2 set up last week and one of the 40 minute ones would freeze and the screen would go blank. The audio completely went out and it took the whole 40 minutes to keep logging back in for the same problem to continue. I also had a second video conference do the same thing last week and emailed Custer care to see if I could at least get another scheduled meeting but never received an answer. But they fixed it this weekend I heard and and a video meeting today with no problems at all. This is a great app to stay in touch with your loved ones. Amit definitely puts hope in his voice. Videos are cheaper than phone calls too!!! So take advantage!
Doesn’t work for the visually impaired
Pissedoffblindlady
The app doesn’t work with voiceover on. So I guess blind people can’t use this app. No one will return my phone call to get this issue resolved.
E-cards
verdugo716
Unfortunately, I can’t find how to send e-cards. I was excited that they were free this weekend but I swear I have clicked on everything trying to find them but I simply can’t :(
Calls are too high for 20 minutes
O'Dayisha
I feel as if the calls shouldn’t be so high the people paying for the phone calls aren’t in jail why are we being taxed just how they are on commissary etc . Then the phone just hangs up I hate it could be better and cheaper not everybody is able to get the cheaper video calls etc. it’s not fair at all.
Dropped calls
Priscilla Photography
I like the app and concept however too many dropped calls and the request for refund is cumbersome. Too many documents to fill out. It’s stressful enough as it is having your loved one locked up to then have about almost all your calls dropped and money spent to then try to process a lengthy refund- shouldn’t have to happen this way. Other than that it works for the most part.
???
text free loved
I just wanna set up video calls and it’s not letting me put the right stuff in somebody help me pease
Notification
Coolbear12345
Video visits are good, however, notification needs improvement. It’ll pop up but it doesn’t ping me or vibrate to notify if I received any messages. I have to proactively look at my phone just to see if I got something.
God awful customer care
victoribeyer22
I’ve spent the last two days trying to get my issue fixed. It won’t let me join my video sessions. I’ve tried on my phone, iPad and laptop to join the sessions. Ive spent 15 plus hours on the phone with customer care. One representative told me she was transferring me to tech support. Come to find out there isn’t even tech support that speaks with customers. An the last agent I spoke to just made things 10 times worse and canceled all my sessions on-site included.
Half built or worse
niftux
This app is half built or worse. Not sure how an app that is meant to be connected to a bunch of locations can’t or won’t tell you whether or not the service you’re selecting even has support there. It literally showed up as options being available for emessaging, allowed me to select who I wanted to message, purchase a message plan, and even send them a message, but did not tell me this wasn’t available even after everything was paid for?! I found out after I called and spoke to my friend that it wasn’t actually an option! Not to mention there’s almost no support and no way to contact them for a refund - nothing helpful at all. Better to send your person money so they can buy calling cards to call you through a different service instead. Extremely disappointed.
