Securus Mobile Reviews – Page 7
5/5 rating based on 100 reviews. Read all reviews for Securus Mobile for iPhone.
Securus Mobile is free iOS app published by Securus Technologies, Inc.
Securus
Deavom
Why Is This App Always Messing Up I Can’t Even Get Into The App I I’m Keep Clicking & It’s Exiting Me Out Like This Is Ridiculous I Spend All This Money For Stamps & Media Just For This Bs To Be Tripping
System is always crashing
Q Marsh
I got kicked out and haven’t been able to get back in just annoying especially being that I basically pay for the service.
App not working
cali_love_420
The mobile app was working perfectly fine earlier today and now for the past two hours it keeps saying no network when it's clearly connected to my phone network please tell me what's going on I had a video visit with my bf that I missed cuz it wouldn't let me login so now I'm out $10.95 and my bf is mad
n/a
stephanie7332
this app has not been working for me at all , i’ve been tryna add an inmate for almost already 3 weeks . and all it tells me is ‘ error. try again later ‘ i already emailed you guys and the problem still is not fixed . i already tried deleting the app and re installing it .
One Hour, 28 Minutes on Hold
gigling in pink
Today was my first scheduled video conference with an incarcerated individual. At the scheduled time, the video conference did not connect and showed, “pending.” I called the help line (“available 24/7”) to find out what the issue was. I was on hold for one hour and 28 minutes to be told that the incarcerated individual did not connect from the other end - no further information available, e.g., Was the incarcerated individual notified? Did the individual choose not to connect? Was there a technical issue that prevented connection? The customer service representative did credit my $7.95 + tax to my account. Giving two stars as this was my first experience and I received a credit, but 1 hr, 28 min is unacceptable.
This is the worst online video scheduling system
they2
The moment the day opens everything is gone. It gives you no time to even input the appointment details and to actually look for a time because it gives an error that all appointments are gone. 15 seconds after the day opened?!? This has been two weeks in a row now. Ever day I have lost countless amount of sleep staying up trying to get an appointment. My account is approved and I should be able to schedule SOMETHING within 15 seconds or less of schedules opening! It’s completely ridiculous. Securus biometrics also messed up my boyfriends voice recognition and he can’t call me either!!!!! This whole company is a mess! WORST EXPERIENCE EVER
“No Appointments Available”
It's not worth it.
I have been trying to schedule a remote visit for over a year with no luck. Finally was able to select a date and time last week but since the inmate was in quarantine, I did not make the appointment. Fast forward a week later and it’s back to the same crap. “No appointments available. There are no time slots available, please select another date.” I know it works because other inmates are getting video calls. This is ridiculous.