Safeway: Grocery Deliveries Reviews

Please don’t use this service

rjv1988

Please save yourself time and hassle and use another service if possible. My last two deliveries have been a nightmare. Safeway has yet to respond to either of my complaints, one from more than a week and a half ago and involved sending me food that expired the day before the delivery. My most recent delivery was missing about 10 items, and I was charged for all of them. I understand things happen in delivery but not responding to complaints is ridiculous.

Time Saver

4182003

The process was easy, items were easy to locate on app.

Promo codes are a bluff

merique_c

I have been receiving emails with promo codes to try their online delivery service. After months of ignoring the email, I finally decided to give it a try. The promo code never work. After taking the time to add everything to cart.. the app always stop working or hang when I try to apply the promo code. It’s the same whether I’m using the mobile app or on my laptop. Why bother bother giving our promo codes if it doesn’t work??!

Delivery

Guinnervere

Great service by delivery people, but the mistakes in correct orders from the store are increasing in the last few years. Been disappointed by this several times when some item I ordered for a dinner meal was not available Overall Safeway delivery is very convenient for me as I am disabled and unable to get around on my own

On line shopping review

Solar Warden

Super convenient for those who cant drive. Always deliver on time and very courteous. Great food always fresh. Wish I would have shopped this was a long time ago.

Love,love, love!!!

heineang

This service is amazing! I can place my order online while my kids are sleeping and the next day I can drive to the store and have someone load them in my car and not drag all of my four kids into the store! Again love, love, love this service!

Service = good, App = needs work

BayPrincess

Pros: user friendly. Very convenient to see all past order items grouped by categories. The deals tab is how I shop most often. You can see all promo code offers, bogo and club card savings. Awesome to see the value and not have to search the whole aisle to see what’s on sale. Scheduling is fast and has multiple windows available, and my orders have always been on time. Staff is friendly and efficient. They put it where you need it (kitchen) VS handing it off at the front door. Cons: Often times the app doesn’t work as intended. First, the search function returns a “no items found, check spelling...” but it’s even basic search “Apple” will produce nothing. So you can’t just search what you need as you’re supposed to. Instead you need to go through all the drop downs and not everything is shown. Bummer for the customer because you may not find the item you know they have. And bummer for the company as I’m sure it contributes to lost sales and reduced basket size. As I mentioned I’m a promo code shopper. Often this function doesn’t work. It will say “promo code not found” or “invalid” but have triple checked all qualifiers (quantities and basket$) are net. Even more frustrating is you won’t know until the end. Therefore, you have already invested the time to thoughtfully select you items and now ... slap in the face. If you call the number and speak to a rep they will add it no problem. But that’s the problem, you shouldn’t have to call to get the discount owed. Lastly, if you purchase promo code items and everything in your cart is correct but when they go to fill your order and the item is out of stock... it screws up the promo because that item was required for the discount to be applied so now you ended up purchasing qualifying items at full price that you wouldn’t have. (Worth it with the promo, not necessary to buy multiple without promo) IMO, they should honor the promo code if it is their error. If the item was OOS it should say that while you shop. I work retail so I know this can be common based on foot traffic during time to fill but all the more reason for the store to accommodate the customer on the web. If these glitches were fixed it would definitely deserve 5-star rating. Until then, 3 is generous!

Safeway: Grocery Deliveries Reviews – Page 7