Ralphs Reviews – Page 4
5/5 rating based on 354 reviews. Read all reviews for Ralphs for iPhone.
Ralphs is free iOS app published by The Kroger Co.
Waste of time
ddtfhhojtsz
I order items organic fruits without substitution and get charged for organic but receive regular fruits in my orders. No way to dispute the order. No way to contact customer support. No way to change anything. Not updated list of products (I can choose items that haven’t been in stock for months because they are out of season). After ordering pickup/delivery through this app I end up going to a store anyway. Don’t waste your time!
This app is garbage
Aeirloom Family
It has told me my password that I’d created moments ago is wrong. So I reset the password. In the process of doing so it wanted a code that had been sent to my email. When switching between my email app and this app, the web view page closed, invalidating the code that I was sent 3 times. Once I finally got in it was asking for a credit card which I added upon hitting add it did not actually add the card. So I tried again, and again it asked for a password, which again was the 2nd I’d just created successfully and used moments ago, it told me it was wrong and the. Locked me out of my account. This app is very buggy and needs significant work.
App works flawlessly
gcrone1311
In my opinion much better than other big box grocery stores. Able to drill down by category such as deli or organic, available coupons list next to products so they aren’t missed. Ability to set up custom list such as healthy or favorite snacks. Or utilize a desktop or larger trips but exclusively use the app for smaller quick hitter trips.Especially when just going into my premade list and adding items to cart from those or searching for a one-off craving/need.
Can’t get a receipt; some items have no price
+Unthinkable+
I’ve given the company feedback for months on this, but they haven’t fixed it: trying to get a receipt in the app results in a black screen with jibberish on it and freezes the app. There’s no way to find out if your coupons and credits (e.g. for returning an item) have been handled correctly. The problem is even worse when you use curbside pickup, because unless you specifically ask the employee when you arrive for a paper receipt, they won’t give you one. I’ve even asked for a paper receipt and been told that I can’t get one because of the system they use now for curbside pickup. VERY frustrating, and I’m possibly missing money (but I can’t know for sure, can I?) And another issue that started just recently: some items no longer tell you how much they cost. Price says something like “subject to change” (I can’t remember the exact wording, but if you order it, the price will come as a complete surprise on your total later). Other than this, I like the app. Other things on it work pretty well.
Long time customers not valued
CrawGen
Because my customer number dates back to the early 90’s, they say I can’t use it to get receipts for my in-app purchases. They say I need to go to the store and get a new card. Ralph’s either needs better trained customer service, or better software developers. :-(.
Would be perfect except...
n64king
Over all the app seems flawless, except it won’t even let me change the store I want to shop at. The zip code box pops up and nothing further happens, locational service button does nothing. Without being able to pick the store I want it’s entirely useless. Nothing can be done unless I want to shop at the Manchester-Western store apparently.
Finally tried to use, wouldn’t let me add card
Hippopanonymous
Leery of anything online and when I finally trust it enough, it won’t let me add my card. Why
False advertisement
Cold forge
Spend a total of 35 usd for free delivery clipped coupon total was 47 plus even though my exact order was 35 even. Why would you advertise free delivery coupon FYI the coupon still valid for 4 more days. This is an example why I dislike my local Ralph’s was forced into a self serve by a pushy Latina hag was forced to wait because of a lazy kid with some sort of disability wasn’t doing his job which was supposed to be bagger this happened pre pandemic.