Old Navy: Shop for New Clothes Reviews

I hate this app!

MamaDlm

It always crashes or doesn’t load. Once you’re ready to checkout the shipping changes from free to $5. When you add a product it doesn’t stay in the bag, but is clearly still available.

This is not a reflection of my love for Old Navy and Gap, they’re like the only clothes we get our kid. But this app is so buggy! I’ll be scrolling through it and then suddenly it will ask me to refresh then I’ll lose my place. Or I’ll be scrolling and then it skips ahead 50+ items and I have to scroll back slowly.

Constantly Logs Out

For Shame Z2

In general it’s fine, but I am CONSTANTLY getting logged out for no rhyme or reason. And 40% of the time I open the app, it acts like it’s never been opened before and makes you go through its tutorial.

Can’t view rewards balance on app!!

Sucahjdk3287600

These idiot developers can’t even figure out how to use their own app. It says I can review my rewards under wallet, but that option is not even there!!! Fix it ASAP.

KEEP ME LOGGED IN

Candycane-rox

Please fix the app to keep me logged in! Theres no reason we should have to sign in every time!!

App is horrible

hdjrifnrkdndnfk

Never saves login even with Face ID, crashes often. Says there is an error every single time I open it.

Crashes in store

S9LS

It is a decent app but the search bar could be better. The reason for the two stars is that when I go in store I like to scan an item to see if it’s on sale in store or online. When I scan something it crashes and closes the app over half the time. I have tried updates and it seems to worsen.

Constantly Logging In Again

CJSchoch

This app logs me out after a few minutes of inactivity, with no option to stay signed in, which is frustrating; most apps/websites have a “keep me signed in” option, or wait an hour before signing out. I’ve accidentally purchased items as a guest because I didn’t realize I had been logged out so quickly. I’m sure this is a safety feature but it’s annoying more than helpful. Also, this app requires me to fully type my email address and password every single time, also annoying as both are long. It never saves either, or finishes the typing with a prompt, and does not prompt my face ID to make signing in fast or easy. It will occasionally prompt my face ID to sign me in AFTER I have already typed my email and password and hit “submit,” but at that point I’m often not looking at my phone and then it will not sign me in and I have to type everything again. I do not have these issues with any other app or website. Fixing either one of these issues would help a lot. Lastly, very often I will place an order and it never appears in my account, even when I was signed in to place the order. Currently, my most recent order (placed four days ago) shows up in my account on the website, but still not in the app.

Love App, Hate credit card

tsalazar73

Love the app for the most part. A lot of times Old Navy is out of my size so it’s very disappointing. Will never use my Old Navy card again. If you are late on your payment by 1 day, they charge $40 late charge. Reached out to customer service to waive the late fee as a one-time courtesy (which they did cause I’m never late on my payments) but they still charged me $2.01 on the interest of the late charge. It’s the principle that I had to pay $2.01 on a late fee that was waived so I will NEVER use the Old Navy credit card again!! It was very frustrating and I won’t support a company by using their credit card for stupid practices like this!

SO. MANY. UPDATES.

Hababababanababa

I have never in my life had to update an app as much as I do Old Navy’s… lol. it’s absolutely ridiculous!!!

Old Navy: Shop for New Clothes Reviews – Page 7