Old Navy: Shop for New Clothes Reviews

Sign in issues

lindsay que

I’ve been using this app for years and recently, maybe the last two years or so, I’ve been having using staying signed in. Like no matter what device I’m on (iPhone 7 or later) it’ll kick me out the app, or have me verify my credentials again to look at my wallet. Its vert frustrating. Maybe it’s a security things but No other apps I use do this. And whenever I’ve given feedback on how much I like the app, this is something I ALWAYS say so Please fix it.

Sign in

hiyatex

Please fix the sign in. I have to sign in every time I open the app, even after it detects Face ID. It is super frustrating.

Crashes

Quary_Avo

This app constantly crashes on me all the time. Keeps making me sign back in over and over and not taking my Face ID. Also when I get ready to check out it’s always says please refresh, or it will just delete everything out of my cart.

App is not useful

Whydoineedanickname38

Everytime I close out of the app and go back in I have to sign in, I never select sign out. So if an option to stay signed in was available that would be helpful. Also, if the app signs me out after a session it will loose any and all orders I have placed. I have 3 separate orders and opposed to having to search through my countless emails, it would be nice if the app would ALWAYS show any orders that I have placed.

Can’t log in since November’21

Laura N.C.

Don’t know what happened with this app but i have not been able to log into my account since at least November 2021. I enter my correct email address, hit SIGN IN & nothing happens. If in mobile I’ve had to use my browser to go to the store site bc the app has not and still does not work. I’ve deleted and redownloaded the app. Updated when needed in past and nothing has changed. Please debug this app!! I used to use it religiously

Getting logged off

Vasu0405

Needs to login constantly, App can’t remember credentials (particularly after most updates)

Needs a huge update

Taninja24

There’s an issue with my favorites where I click on the tab and it shows none of the items I have saved and the app constantly refreshes while I’m scrolling through clothes

Worthless

allieo54

I seriously give up on this app. I’ve given it so many chances and it never improves. The Face ID option never works. I will open my phone using Face ID and be in the exact same position and it says my face is not recognized. Then, when I finally log into the app, I always get error messages. Either something can’t load and I have to refresh, or the app is unavailable at that time. Every time I navigate to a new screen, I get a new error message. The app will reload while I’m scrolling through items so I lose my place. Half of the items I click on say “sorry, this item is sold out.” My favorite is that they’ll run a “sale,” but will mark the majority of their items as new or best sellers so they don’t qualify. Sorry, your clothes are not worth $50. Finally, nothing is ever in stock for buy online and pick up in store. Yet, when I go into the store they have plenty of the items in my size they claim were not available. Clearly they do this so you can’t get the online sale prices they offer when you choose pickup. The only good thing is the rewards system.

Easy and fast

Bijo Morales

The Old Navy app is so easy to use. I can either browse by sale or departments. It’s great!

Edit orders

Ceencha

Wish you can edit what is in your cart without having to delete it and go back to re-order

Old Navy: Shop for New Clothes Reviews – Page 8