NYC 311 Reviews

This app is great!

ultratitan

I’d say this app works well on informing me on events going on for parking and holidays. Many people say that they do not respond to noise complaints but for me they answered right away and help out withy neighbors making noise.

Updates Not User Friendly

Brooklyn Resident

There were updates done over the past few months that have made the app considerably less user friendly and discourages logging complaints. For some standard complaints you used to be able to log a ticket directly in the app. Now, instead of a form loading in the app, it sends you out to the 311 website, which is not very mobile friendly. In some cases you now have to call 311 to log a ticket whereas previously you could do so in the app and include a closer address, pictures and get relevant updates.

Good but needs more in-app features

RamEric

Complaints to the parks department should be handled in app instead of forwarding to the website.

Dark mode

Gntlmnking

Please add dark mode. Otherwise, the app is doing good, with dark mode, it would be better.

Useless now

GdeuxD

Totally useless For example If you choose “ missed garbage collection “ it sends you outside the app to a website necessarily veryfyi g your emails and verification codes etc Then it does not work so you just give up and garbage remains in front of your door then the mafia city government writes a ticket to the building Escape from NY is only protection against these people

It would be better if they actually responded

budsalinger

I haven't submitted a ticket that was resolved in real life. Noisy neighbors. Abandoned vehicles. When I’ve need to file a support ticket I think that it is the actual people involved, ie city employees, that have failed me. However, they are a part of the process and so the app gets 2 stars because i find it ultimately ineffective when i need it most. The app itself functions fine. I like the calendar to check school closings and parking conditions and such.

Useless

vampLav

I’ve complained about the night club across my window more then 50 times. Completely useless the noise complain part of this app is completely pointless.

Buggy app for a worthless program

qdpb

NYC311 is generally a useless program, designed to give people the impression their concerns were heard by closing their tickets many hours later with an explanation that the issue was no longer occurring, so it’s perhaps not entirely reasonable to expect that the app would work. It doesn’t — for several months now it cannot detect the location.

Magic

srp345

This app is magic. You text and report something and they address it immediately. I am so impressed!

Very limited functionality

UrbanStudiesGeek

Should be able to actually submit complaints for more things. It seems really random what you can click to complain about and what you can click to like...learn more about... I know what the rules are, that’s why I’m requesting someone do something about it! Please check out the 311 app for and collaborate with the city of San Francisco.

NYC 311 Reviews – Page 2