MyChart

Not trustworthy

Jong ponytail

I have the MyChart app on both my iPhone and iPad. I have it listed for my hospital visit, my eye clinic visits and my general health visits. The only thing is accurate on his keeping the appointment dates updated. And yes it does share test results. That’s it. It does not provide any billing information at all despite my getting paper bills indicating massive charges nothing ever appears on the MyChart apps. There is no way of letting the app people know that it doesn’t work the only messaging goes to the doctors and I don’t trust it since they don’t even tell me the bills. This is a useless app that makes people think they have contact and that they are sharing information and information is being shared with them. Thank goodness I kept paper statements for everything otherwise I would have no tracking of my billing or payments. This is a scam both to the medical profession into the patients. For goodness sake I hope somebody read this app and updates it correctly.

A need

Streetfeet

Need to be able to print letters from doctors for employers.

Can’t access all information in app

LaidiT

I enjoy using the app but it does not support all information provided by the doctors. The doctor sent letter but I could not view in the app. I had to log in to website to retrieve the letter.

Become useless now

WhoknowsZZ

My provider is PacMed. Right now, the only way I can view my messages and test results are through website - this app is no longer working.

Problem communicating with server

whataboutbobftw

Updated 12/6/17 It seems like it was a transient issue with the recent Sutter upgrade, it works now Original It used to work but in past couple of weeks, I keep getting problem communicating with server error message for Sutter Health. Deleting and reinstalling didn’t help.

UX/Design Nightmare

AnonymousUpsetUser

The whole UX and design is really lacking in this app. In theory it's great, but it really misses the mark on a lot of key aspects. A question for the UX designers: why would you try to go against phone messaging norms and place the most recent message from doctors at the top? I received two conflicting test results from my doctor and had absolutely no idea which one was right because 1) there are no time stamps on messages/test results and 2) the newest messages are placed at the top. Why on earth would you do that when iOS messaging is always the newest at the bottom? Don't try to reinvent the norm with an app that revolves around such serious content. The icon design on the home page is also rather dated and really dumbs down the whole app. As a designer (if you couldn't already tell) this app makes my skin crawl.

Needs IPhone X Support

Randy R Robbins

This app is truly amazing but needs IPhone X support Face ID as well but at least screen optimization and pronto because some stuff gets cut off the screen I hope to see more systems integrating with MyChart like FLORIDA Hospital Baycare Health and Mayo Clinic systems and a cool feature would be to show the insurance related side of things too

Great APP but having Messages issue

ErickaCane

Good day! I've sent an email to my specialist Dr. They haven't responded. I would like to know how I can retrieve that email that I've sent them, so I can send it to my primary physician. Second request is there any way I can send one email to (2-more) people if needed & also maybe a BLIND copy for my self. Thanks for your time and patience, have a great day and safe holiday season??

Can longer access with iOS 11.x

Raselas

I get a ‘problem communicating with server error’ and can no longer sign in Needs to be updated to work with iOS 11 and iPhone X.

Reply issues

SMSENT

Great app, but having issues replying to messages from my doc. The reply button is blacked out so you can’t respond.

MyChart Reviews – Page 73