MyChart

After last Apple update won’t work

SurfTraveler

I’ve used this for years and now it won’t work. No longer an area for a code and when I use a password says it is not communicating with server. Sutter Health

Downtime without notification?

mommy2shoes

I had access earlier now for over 10 hours the app, website and all pages that connect to the actual “records” portion are giving a “cannot connect to server” error. No notice was sent out that these would be down.

Great app

Timshuwy

This app is great. In looking at other reviews, it appears that some people do not have as good of experience. Maybe this is not because the app is bad but because the health provider does not provide the proper info or doesn’t respond to the app. My medical group makes just about everything available on the app. I get test results on the app before being contacted by the Dr. I can make prescription refill requests and new appointments online. I also have had great (non emergency) communications with my Dr. The fingerprint login works great.

Face ID please updated

Nfzkg mg oh

This app is in dire need of Face ID support. Thus the 2 star review See developer response below. I did not realize that after upgrading to the iPhone X, “Touch ID” in the app setting would in fact use “Face ID” if appropriate. A little confusing to the average joe if not explained if you ask me. Maybe changing the label to “Touch/Face ID” would help others too. Either way, I’m happy that I can use my phones Face ID to log in now and have adjusted the rating to reflect that. Thank you developers!

Having problems

Laibjr

I would put a 5 Star but ever since the last update I have been having problems. I keep getting notifications saying I have a new test result to look at. However the last test I did was like over 2-3 months ago. I get the same notification saying I have new messages but when I look there is nothing there.

Message draft lost when phone call came in

MJCqwerty

I was composing a message to send to my doctor, and I was just about finished with it, when a phone call came in. I took the call and spoke for several minutes to the caller. I then tried to return to my draft, but it was lost. I had to do it all over again! On the positive side, I do appreciate you having added "Touch ID" to your latest version of your app. Up until now I did not have anything to complain about with the "MyChart" app. But please fix this issue regarding message draft lost by incoming phone call. Thank you. Update: November 23, 2017… I was not able to set up an appointment on the latest version of “my chart”. I have never had this problem on earlier versions. Please fix!

Love it but

FoxZia38

This app was my first time using and I have used once or twice online. There must be some way to print out billing statements directly from iPhone. Also, I see a lot of missing info in the app. I can understand that the MyChart is fairly new. I hope it will improve more eventually.

MyChart Reviews – Page 72