MyChart

Odd bugs at times

cheme75

Always some bug or glitch - now it’s messed up the appointment request section. All my doctors are at the Cleveland Clinic so this app makes it easy to see all my appointments, tests, etc in one place and easily accessible. Overall handy for keeping track of test results and sending messages to providers to ask questions such as asking for opinion on an out of range test result or other non emergency issue. Tests results show up quickly which is nice. Sometimes the doctor will comment on the results. Also handy to look back at previous tests for comparisons. Seems like there is always some glitch or bug - currently I cannot see how to request an appointment with any doctor other than my pcp. I used to be able to select the doctor, view available days/times and send in the request. Now, the request an appointment button hovers at the bottom of the appointment list and opens a page where there are three paragraphs of text describing a request for an office visit, requesting an annual physical, or requesting a virtual visit and then a lot of white space. None of these paragraphs of text look like buttons to click but they seem to be - touching the paragraph opens a new page. Touching in the first two paragraphs acts the same way - opens a request page but is limited to my pcp only. There is no button or scroll bar to select any of my other doctors. Both paragraphs open an appointment page for the Krupa center with no options to change it. The third paragraph for the virtual appointment just opens an error page saying that option is not available. Why even have it there? Plus nothing to go to the normal office visit appointment request. Big pita now. They need to make these look like buttons and they need to make a button to open the normal appointment request page to allow selecting any of our doctors. Could be a great app if they could only leave what isn’t broken alone. But they always seem to break something and updates are sloooooow to be pushed out.

Nice, but a flaw

Devonshire12345

Nice app with lots of good info. BUT, no way to print results so they can be sent to a non-participant specialist. Would be nice if we could also email select results to someone. Please fix. Not every doc has access to this app.

Most recent update

Mother tucker2

As one reviewer commented touch ID would be most beneficial your response was to contact my church because each provider is different or company is different however this is in accurate because I’ve been till this update I had touch ID to access my MyChart now since I did the update it was removed which means I will now remove my chart as one of my apps

Revised review: it works now

Okiedokes

Final edit: 11/14/17 Ok, I’ve used a lot of the other features and it is working flawlessly for me. Push notifications are helpful in getting messages from my doctors right away. Very satisfied. Original review: Can’t even get logged onto the app because the terms and conditions flash onto the screen so fast I can’t accept them. And after reading more reviews about what you’re not able to do on this app, it seems no great loss. I’ll just use the Safari browser on my phone to log on to my medical group’s website. Uninstalling. Edited 11/2/17: Customer service contacted me and I told them which medical group was the problem. They were able to fix the problem with accepting terms and conditions and I can now access my information on the app. I have not tried to do anything fancy yet so I will make another edit and upgrade my review when I have more to report on, but I did want to give the devs credit for trying to fix the problem, they were A+ in that aspect.

Lost the comparison feature for blood tests

J_W_55

One of the better features was the ability to compare test results over time. This feature appears to have been eliminated. Please restore this!

App not working

Kkpeh

For the past couple of weeks the app gives me an error message “Oops! There was a problem communicating with the server. Please try again later.” I’ve tried at different times of the day and keep getting the same message. App still not working. 11-17-17.

Ok

Lebronfeldt

Says my account is disabled but they don’t tell you who to contact to get it disabled.

Confused

proudnavymama

This app was working marvelously now all of a sudden it isn’t. Keeps telling me oops problem connecting with the server.

Messages

nonsense is nonsense

Why is there no way to mark all read? Thoughtless, paternalistic, backward.

Wish it Worked

my atur t

NOT HAVING ABILITY TO VIEW “ALL” TEST RESULTS FROM TWO MEDICAL FACILITIES USING SAME APPLICATION TOTALLY DEFEATS THE PURPOSE OF THE CONCEPT!! Registered User at OMHS, (SAME “MY CHART” AS DEACONESS) “NOT BEING ABLE TO VIEW TEST RESULTS FROM BOTH HOSPITALS MAKES THIS APP USELESS”!! Great Idea, “IF” YOU WERE able to view “ALL TEST RESULTS” would make app worth having

MyChart Reviews – Page 71