MTA Subway Time Reviews

Only good for closures and problems

pjbdyho

The times only sometimes agree for the 6 line. Often there are train times shown in the app that are not shown on the board at the station. When the time reaches 0 on the phone, no train then arrives. For the trains that do arrive, yes, the info is the same as at the station, but by then you may miss your connection or appointment. Also when using the app, once at the station page, the app does not automatically update! One has to go back and forth to get an update!

Great info, should be easier to navigate

Thomas_Ella

It'd be nice to be able to pick favorite stations and lines to make it easier to quickly get to the info you want. It'd also be nice to get a basic refresh button to force it to keep the info onscreen current. Other than that, a basic but essential tool for NYC living.

Nice attempt, but please work with a modern app developer

RBergs

It’s really nice that the MTA is trying here and the information is definitely more helpful than nothing, but the app could be so much better with just a little bit of work. So many simple improvements including stuff like favoriting stations, collapsible lists of stations by borough, and even service status going straight to subway service since it’s a subway app! Talk a few of the thousands of tech workers who take the subway every day and I’m sure you can improve this app very quickly and make a lot of people much happier.

Concept is great. Execution is awful!

Zeeshan Jafry

Come on! Why would you not have favorite view available. For daily commuters, they only want to see a fixed route every day. Why do they have to select the same journey from scratch everytime they open the app.

Q train time never shows up

N2groove8

Whenever I’m waiting for an uptown Q train at Canal St., the app never shows Q wait times (countdowns). What is up with that? I’ve checked it at least 4 times over a month.

Hmmmmmm

DameDacia

Agree with everyone that you can basically get to the info you need...but a bad update from the format of the last app... I think we went from 6 down to 4 of the next avail trains times in either direction...no location services or ability to add favorites, which makes looking at your home or work stations EVERY day that much more annoying. Plus the dark blue header makes the “time posted” display harder to see when outside (ie en route to said transportation); so while a train may say 3 mins away, that’s the timing from 2 mins ago - aka up to date refresh button, maybe? Also, since any given station shows all trains avail there, why have a separate butting for all the different lines at a station? Inefficient. Appreciate having the info, but take the suggestions from we who interact with it most and keep working please.

Doesn't work

Rvl214

App rarely updates fast enough to use. Times are always appro 3mins off

Laggy. Slow just like their trains.

Steve Morales in NYC

When it works, it’s okay. But any stop on the Downtown D line south of 184th Street doesn’t show any arriving trains. So if I need to know the next arriving downtown D train at Tremont Avenue, I have to look at 184th Street to see when the next train is arriving at Tremont. However — this app works great at stations in gentrified neighborhoods!

a decent start

Bjsiwna

The graphics are pixelated, and there’s no way to favorite certain lines or stations. It does show the subway times though.

Such mediocrity

Roboto Lonely

It’s great that MTA invested in this service. Having info about when a train is expected can really help optimize a commute, especially if the trip involves a transfer and/or multiple train options. The implementation though is not unlike the subway experience as a whole: useful when it works but often unreliable and generally an unpleasant experience. It seems like the unreliability has been largely fixed. It used to be that 50% of the time the service was unavailable or inaccurate. Now it seems to only happen on bad weather days. But even when the data is available, using this app leaves much to be desired. Seems like very little passion went into user experience and design (yet it would not be surprising to find out that MTA overpaid for such a poor deliverable). For example, as noted by others here, to find the station in which you’re physically located, you have to scroll through a list of all the stations on the line. If your station is near the end of the line, tough luck, get used to scrolling endlessly, and don’t expect the app to remember anything about the last stop you viewed. Also in a failure to adhere to UI standards, the list entries (stations) respond to a “touch start” event rather than a standard tap. As a result, it’s likely during scrolling that you’ll end up selecting a station you didn’t intend to. For every station, it’ll only display the next 4 approaching trains. While that seems like plenty, if you’re at a hub station where more than 4 lines pass, you won’t see your train if there are 4 other, unrelated trains closer. It also seems like for some station+train combos (eg Q train at Canal) there’s just never data (despite there being data for Q at the next and previous stops).

MTA Subway Time Reviews – Page 8