Mercedes me connect (USA) Reviews

It Doesn’t Work

Noodleski

We open the app and the entire dashboard is blank. We don’t have the option to start our vehicle or do anything at all. We just purchased our GLE this past weekend and have had it for 3 days and we are now unable to remote start the vehicle from this app when it’s freezing out. ?? We are extremely disappointed. We need a way to remote start our vehicle!

This app does not work

omaha 1958

This app does not display the functions/systems monitored any longer so it has limited to no useful functionality.

So frustrating

JamieL624

All of the reviews state the same complaint... the app does not work! I have had my 2020 Mercedes C class for about a month. I can count on one hand how many times the “remote start” has worked! They should have the remote start on the key fob like every other car manufacturer! Also, so DUMB that when the remote start does work, the heat doesn’t go full blast! I was so excited to finally buy a Mercedes and I am soo disappointed and frustrated. I had an Infiniti Q50 previously and I miss it!

Trash

idobthaveanivkname

Terrible rarely works, for a luxury car they should be embarrassed by this trash

I used to work for Ford...

time2hang

I used to work for Ford corporate, not a dealership, and understand the challenges of creating an app that can connect with a car, but wow Mercedes has really dropped the ball with this one. I’ve always wanted to drive a Benz, especially being a huge F1 fan and looked forward to the day of finally getting one after I left Ford. While the car is nice, the functionality of this app and some of the drive conveniences severely lag the tech that I was used to in my Ford. I was actually quite shocked when the Remote Start feature didn’t automatically sense the outside temperature and turn on my seat warmers, or even rear window defrost. The Ford Fusion does that! And it takes sooo long for the cabin to warm up. Some other things I had to get used to as well was the engine shutting off as soon as you grab the door handle for “security measures”. Quite annoying when again, this didn’t happen in the Fords. Other annoyances are the fact that the app isn’t reliable and often isn’t able to communicate with the car, which defeats the whole dang purpose of have remote start. These little things add up and it’s so frustrating to see a luxury car manufacturer like Mercedes be outclassed by a mainstream OEM like Ford. Fix this please!

Doesn’t work

FLM 2020

It shows engine on when it’s not. Too many glitches. Have contacted MB support through app and have not received response. Probably because it’s not fixable.

Absolute Trash

Sta Mingia

This is complete garbage. Always crashes, NEVER works. Says doors and sunroof are open when they are not. There is always a “network error” try again later....I NEED THE CAR ON NOW! Not later! Mercedes should be embarrassed. Cheaper cars have a more reliable app.

First time owner very disappointed in app

Googlik2000

I love my new car (GLE350) which is packed with technology. So when I installed the app I was expecting a similar experience. Wow was I wrong. When it opens which is rare it’s hard to navigate. I have been trying unsuccessfully for an hour to open the app on my iPhone this morning without success. Please fix this app as it is something I was using frequently with my previous car (Cadillac).

Not impressed

Lmsnyc1

Cadillac app much better. It’s unfortunate.

Disappointed MD owner

another_unsatisfied_customer

Mercedes needs better customer service for this app. Dont push a product you can’t fix!! What a disappointment!

Mercedes me connect (USA) Reviews – Page 7