I used to work for Ford... – Mercedes me connect (USA) Review

I used to work for Ford corporate, not a dealership, and understand the challenges of creating an app that can connect with a car, but wow Mercedes has really dropped the ball with this one. I’ve always wanted to drive a Benz, especially being a huge F1 fan and looked forward to the day of finally getting one after I left Ford. While the car is nice, the functionality of this app and some of the drive conveniences severely lag the tech that I was used to in my Ford. I was actually quite shocked when the Remote Start feature didn’t automatically sense the outside temperature and turn on my seat warmers, or even rear window defrost. The Ford Fusion does that! And it takes sooo long for the cabin to warm up. Some other things I had to get used to as well was the engine shutting off as soon as you grab the door handle for “security measures”. Quite annoying when again, this didn’t happen in the Fords. Other annoyances are the fact that the app isn’t reliable and often isn’t able to communicate with the car, which defeats the whole dang purpose of have remote start. These little things add up and it’s so frustrating to see a luxury car manufacturer like Mercedes be outclassed by a mainstream OEM like Ford. Fix this please!
Review by time2hang on Mercedes me connect (USA).