Marriott Bonvoy: Book Hotels Reviews – Page 55
5/5 rating based on 646 reviews. Read all reviews for Marriott Bonvoy: Book Hotels for iPhone.
Marriott Bonvoy: Book Hotels is free iOS app published by Marriott International
Slow and cannot take Amex
Taino Prime
I tried to book a hotel for 35 minutes using my Amex and it took the wrong number format and asked for 3 digit security code, Amex is 4 digit. It couldn’t even retrieve my Amex card on file. After 35 minutes of frustration, I tried to book using a Visa but the hotel room was suddenly not available. VERY BAD EXPERIENCE. Basic testing would have revealed a person cannot book using Amex or enter an alternate Amex card.
Error City name contains invalid characters
yyy888
This is bad. I can't create an account! I get the error message in the subject line. The funny thing is there is no "city" field so even the error message is wrong! I tried updating to the current version. Still get the same error. What a waste of time.
Adding Guest/Spouse names
Khmallman
Highly annoying that you can’t add your spouse name with a reservation and need to call hotel directly. Several times I have had to call hotel at time of check in because we weren’t at the hotel at same time. Need to allow spouse name to reservation profile in settings if this is gonna be used as a business and family used app. Have a primary and secondary profile. Not always traveling together but my family is able to benefit from points and travel.
Version is broke
Azroadie
Updated app and now it won’t accept my login. Tried online and I entered everything correctly so this app version has a critical bug
Terrible usability. You know UI is different than UX, right?
Cb1771
I thought the Hilton app was bad until I used this thing. You have to toggle through screens?? Who's idea was that? And why can't I search specific addresses to book? I can only search cities/locations? The only reason I don't give this a 1 is because technically it does work and the individual screen design is pretty good. Beauty is really only skin deep here.
Bizarre
Skeptical-2
I have a reservation. I get an email: download our wonderful mobile app and life will be good. So I download the app, try to look at and make changes to my reservation(s). App says I have no reservations. So I “search” with my conf number, it shows my reservation. No option to link the existing reservation to the app. So I go online to Marriott, find the reservation, try to change account info by adding in my newly acquired acct number. Tilt! Does not compute! Why were they so eager to get this app to me to manage my upcoming stay if the app cannot see or manage my upcoming stay?!.? Bizarre.
Bob
Bob with an H
I have 2 rooms booked. This app only allowed me to check in to one of the two. I called the Hotel but they were no help checking in. They said they could not check me in to the 2nd room. The 800 service desk was also no help.
STILL TERRIBLE
SchroederMcG
What is this! It seems to be web-based. This "app" is terrible! How is this app STILL approved for use on the iPhone App Store!!!!!
Remove the “No nearby hotels”
Bernie2108
If I purposely don’t share my location, and want to type in where I want to go, it is annoying to get the message EVERY time about “no nearby hotels”. Duh...... it’s why I am not sharing my location and need to book in another city.