Marriott Bonvoy: Book Hotels Reviews

Useless if I cannot use my own password

Gratest

This app was great for booking rooms. Most other features were not really functional. Now Marriott wants me to update my password. The format of password they insist using won’t permit any of my handful of passwords to work. Sorry but I’m not creating another new password to remember. Why are you forcing me to update my password? We you hacked? Did my information get stolen? What’s the deal.

Junk

Justin Jack

How does this hunk of garbage get such a high rating? Ever since the major redesign it keeps getting bigger, slower and less useful. Now it’s completely forgot my account.

Unable to Cancel

two45s

Why do I have to contact the hotel directly to cancel? Why can’t I cancel via the app? I can cancel online with the website...

ONE MAJOR FLAW..

Mike213

The biggest problem with the app (I'm 99% sure its designed this way on purpose) is that it sorts the results of the hotel by loswest night rate - not the total of all the nights. So now, to see how much the hotel is for the entire stay, I have to click on the room like Im about to reserve it. From there, once I see that the first night is SIGNIFICANTLY lower than the rest of the nights (nice job sales team), I back out and look at the next hotel's rates. HERE'S THE WORST PART- Once you back out of a room (after you see the price), that room goes into "limbo" and is unavailable. I dont think it's forever but im not sure how long. So if the hotel only has 2 rooms left and I check out the rates on both of them (which I have to do because of the grimey sales tactics), the hotel appears as no rooms available. Edit: in response to the developers response- you have to view the summary of charges to find out the total price of the room. I get that. But everytime you view the summary of charges, and go back to the previous screen, that room is now not available. Try it - use the app, look up a room at a nearby Marriott and use next week as your stay dates. Select the first one (member rate/king/guest room or whatever it is) view the summary of charges. DO NOT select book now! instead go to the page before. What you have now done is removed one of that hotels available member rate/king room at that price. Now if the hotel has 5 of those rooms, try viewing that room's summary of charges 4 more times. Eventually that room will dissapear from the app results...All because you didnt want to put the room's total price on the page before the summary of charges.

Better than Hilton

Alatáriël

I use both regularly and Marriott is 100x better than Hilton.

This app is improving!

Castgen10

Update March 4, 2018 Latest update fixed the Apple watch bug preventing the app from opening. The app developer is responsive. Not sure yet whether it works with room bookings. More to come. Update Feb 24, 2018 It was working and now its not after latest update. I cant believe how many times Marriott has messed this up. Please fix it. I’m running the latest iOS and watch os software. I want to like this app as I'm a loyal Marriott member and use the Apple watch extensively, esp. when traveling.

Points not displaying correctly

Otj287

At the end of 2017, I reached 1.2 million points. Now? Somehow my lifetime points total displays 1.08 million. Why are my lifetime totals not displaying properly? Making requests to the hotel through the app is futile. More often than not, I make a request, it’s marked as “complete” and I check in to find it’s not. Other times, it’ll tell me a representative isn’t available. Why bother with this since it’s obvious that training employees in this is useless and making repeated requests is idiotic.

Marriott Bonvoy: Book Hotels Reviews – Page 54