JapanTaxi Reviews

Cancelling rides

sharing frustrated

I waiting more than 25 minutes and the taxi never showed up. The app would not allow me to cancel. Stared I needed to call taxi company. When called, no answer.

I wish I had gotten the name of my driver. He was with me through thick and thin. The language barrier, and my remote hard-to-find Airbnb, May have left me at home, had it not been for this exceptional person. Thank you. Thank you for yet another impressionable interaction during my lovely visit to Japan.

Meh

SDJuL

This app basically turns Taxis into an Uber (as the Japanese gov. screwed up that company pricing them higher than local cabs). On the drivers side not much to say, if you know about Japan’s taxi drivers, complete hit or miss, the app however... it’s pretty much stone age. The only positive about it are: -Direct pay -Not having to give direction Other than that it’s pretty terrible: You could be standing at a full taxi stand downtown Tokyo/Sapporo/Kyoto (from personal experience) and the app tells you no one is available. You literally have to re-do the search selecting every taxi company independently... I won’t go into the details but it’s same, accuracy, interface, eta, etc. Crap. Basically current Japanese tech: Stuck in the 70’s and completely outdated

Never seems to have taxi available

555lostimyranslation

When I first tried this app a few months ago it was great. Now, every time I try to reserve a taxi for a future time, there is never any available taxi from any of the company choices. Also when I cancel the order and try a different choice, it tells me a reserve is in process and won’t continue. Great idea but never seems to work.

The best

kidjiujitsujourney

Highly recommended the driver was awesome and very polite. 素晴らしい経験でした。私たちはとても喜んでおり、ドライバーはとても親切でとても礼儀正しいです。ありがたい。いつでも彼をドライバーとして強くお勧めします。

Welcome code?

jentocco

I am trying to register with this app, but it won’t let me get past the registration page. It’s asking for a welcome code, but what is that? I received the four-digit code, but that appears to be something different. The reviews are so good with this app, and seems like it’s just what we need for our upcoming trip to Japan. I’ll happily change my rating if I can figure out how to get registered...

3 failed attempts to call a taxi

Jaytee852

Tried to call a taxi at 3 different locations in Kyoto. Twice we had to enter all the pick up and drop off details before the app canceled the order citing “no pick up zone”. The third time order went thru but the taxi did not show up 3 mins past scheduled arrival, and we had to cancel. It appears that this app is not production ready for Kyoto.

Better than Uber in my usage

Triax

YMMV, but I found this to be easier and faster than uber. Eventually uber may catch up (and the uber black car only option is pretty luxurious and cheap) but the JapanTaxi app connects you to good drivers who know where they are going, itbreaks the language barrier down a bit and it seemed more accurate when I was using it. Definitely a must for any foreign traveller coming to Japan. Worked GREAT in Kyoto.

Great app to have for taxi service

twinkie026

Get this app in conjunction to using bus and train. It’s like Lyft in Japan. You drop pin where you want to be picked up then drop destination pin and they will contact the taxi company that’s closest to your pick up destination. You can see where the taxi is at and it’s way to you. It will give you the taxi company and taxi number. After pick up, you will show the driver your order on the app so they can confirm. App is fairly easy to use.

Booked two taxis by mistake!

sendnine

I want to like this app -- it seems well designed, even for a non-Japanese speaker like myself. Unfortunately, when we booked, it displayed an error and took us back to the order screen. So we ordered again. After waiting a while, we realized there were two taxis book, causing a confusing situation between two drivers, and causing my fiancee and I to split between the cabs to resolve the situation.