healow Reviews

Doesn’t work with newest iOS 14 update

nicknamenottakwn

Needs to be updated to support newest iPhone update. Unable to open app

Results

Lelmem

Lab results never open. And you only get one at a time. It’s very frustrating.

honestly this app is a waste of space on my phone. if my doctor office sent encrypted messages through standard email servers like some already do ...There's no inbox or ability to view prior messages… You can't refill prescriptions through the medication portion…You can only search your doctor by their last name andThere's no way to tell whether or not the message was received or read.This app would be useful if you could go into the medication portion and click on some thing that sent a reminder to the pharmacy or the prescriber without having to type a whole new email every time

Applications message system is horrible.

karlg62

The message system on the iPhone cuts of text and then wraps after many more characters. When you see it on the screen you see a message with a bunch of words cut out of the middle. There is NO indication that there are words that are cut off. In my case it it completely changed the meaning of the message. IMO this application is dangerous in that it causes miscommunication due to a horrible interface. Word wrap has existed for at least 50 years. This software was written by someone that doe not know what they are doing.

12 Years Old and it shows...

johngameropa

App does not allow special characters like the app MyChart. App gets no updates and no patient input allowed unlike Epic’s MyChart. - JGA —— Older Reviews —— App no longer works with iOS 14.3 on my iPhone11. Messages on initial view may or may not appear. The images displayed here in the App Store are NOT accurate and Apple needs to do something. - JGA — Previous Comment— Hello. It does not matter what I or others write here or assign as stars. The app Healow is what it is. Here are two issues with the app compared to the website workflows: - Cannot reply to Practice messages sent to me. I must do 10 to 13 taps to I recreate the message sent to me so the Providers are not negatively impacted trying to pull multiple patient messages together. Someone is going die because the app Healow did not allow a reply to a message. - No Apple Health connectivity. - And last...I have the Healow July 2018 App Users Guide. I am guessing us patients are not important when it comes to new features and functions since it has been 2 years!

Lazy Customer Support

xMidnightArrow

Got my name legally changed after a divorce, my doctors office changed everything on their end no problem. The Healow app customer support REFUSES to change my name in their system and claims that it’s a glitch and there’s simply “no way” to change my name once my account was set up. They also couldn’t create me a new account and link it to my doctors portal once my account had already been linked. I went back and forth with the guy for weeks, and all he was willing to do was close the support ticket marking it as “resolved”. People change their names ALL the time, so much so that it’s in the FAQs for most online accounts and such. I just simply cannot believe that it was impossible to resolve this issue, it was just laziness.

Not easy

Pam. J

I just got the app to look up my medical lab results from my doctor , this is not easy to do it won’t take my info and I’m a new patient I can’t do this I want to talk to a human

Since update cannot establish network connection

disfordeborah

Cannot find messages or records, and even trying to reinstall now, it cannot find the doctor by search or by code. There should at least be a web portal if the app cannot work, but that also is not available.

Completely unusable

Kchase13

I’m a new patient who just got blood work done. I’d like to see my results and I keep getting emails telling me to download the app and log in but it keeps giving me an error code and won’t take me past the first screen. Horrible app. Don’t release an app (especially for medical uses) if it’s unfinished!

Design failure

Callie_dan

This app is almost useless because of the poor GUI - extremely small type in message part, thin line type throughout makes it difficult to read, no home button? This needs to completely redesigned to make user friendly.

healow Reviews – Page 8