healow

Needs a lot of work

Jon329

Basic functions are missing. You can’t edit your account, e.g. add or change: phone numbers, email or physical addresses. Or even log out.

Unable to communicate with provider

MommmaBird

I’ve tried and tried numerous ways to send a note to my provider and every time the system tells me he’s not found. When I open the portal his name is right there in the page so I’m not sure how this can be happening. Frustrating!

Part 2 THEY STILL REFUSE TO FIX THIS APP UPDATED

BKLYN5686

02/06/2021 still a piece of garbage.IT should be against the law to have an app that does not work function for the patient to be able to communicate with the doctor. I still think it’s a grave mistake and HIPPA law a crime that should t be investigated by the State of Florida. I am choosing to communicate with both the State of Florida and the Apple for ALLOWING this app be available in the Apple Store when it usable on all levels when you’re dealing with a persons Medical Records you’re incompetent useless indescribable words that your app add the developers of this app, how Apple is allowing you to even be in the Apple Store is inconceivable. Take the Healow out of your App name. I have a better name for your app. Useless on all levels get a phone number so you can communicate with patients to help them straighten your APP FLAWS❗️ 12/21/2020 I followed ALL your step by step instructions. 5 emails from you and still the problem is not resolved you cannot login via cell phone via iPad your system is permanently broke. Your people that are in charge of technical support ARE the useless ! Still my ☎️ number to solve the technical issues ❗️ Like I said you’re broke every HIPPA law possible. Somewhere out in YOUR cloud or all the medical records ❗️ Next I’ll file a complaint with the State of Florida . Then you have the nerve to send a Survey to rate your customer service! I have no words❗️ CEO of Apple ? Tim Cook Please : TAKE THIS APP off website❗️

ZERO Stars

UX Villain

Trash. Everything eClinicalWorks makes is trash. Don’t bother. Save your time and sanity.

Email reply not working

mc5703

The App worked fine up until about a few weeks ago. Now when I try to open a email rely from my physician, the reply is just one continuous line of text not in a paragraph like it used to be. Hard to read.

Too nosy

De-Tetris

This app REQUIRES microphone access, camera access, and notifications to be enabled. Unless you’re doing a telehealth appointment, there’s no reason to need the microphone and camera. This is a privacy issue, which a medical app should be aware of. And it should be up to the user to decide if notifications should be enabled. I will not be using the app until these issues are fixed. I’ll have to resort to calling the office.

If I could rate 0, I would.

Productivity Pro

Hours this weekend trying to set up. Today(Monday) went with the iOS APP. The screens are tiny and every time I looked at a lab result, instead of letting me click on the next result it sent me to the home screen again each time. So much wasted time. Cannot review results over time. Very disorganized and confusing. If this is how I will have to communicate with my medical practice, I will have to make a change. I hope I can still call my doctor’s office and talk to a person. So sad.

Terrible

DH58!

Not user friendly with more than one Practisioner, does not use same password and would not recognize new password no matter how carefully I put it in or confirmed. Finally gave up, frustrated, and deleted app.!!!

Nice idea, needs work

NanoWonder

tried the ‘easy login’ - went through all the steps fine including the text with security code, which the app verified. But instead of then bringing up a login screen, it just continues to show the verification page so you can’t do anything ... like login, or change your password ... which is why a user would go the ‘easy login’ route in the first place. App is pretty useless if a user can’t login.

not for ipad

arFan3609

this app does not turn to landscape view for ipad. on iphone, to actually read messages, you have to go through several clicks and scroll to the bottom to get to your inbox. yes, you can view on the 'dashboard' but it's not readable in this view because the text doesn't wrap.

healow Reviews – Page 10