Fry's Reviews – Page 2
5/5 rating based on 357 reviews. Read all reviews for Fry's for iPhone.
Fry's is free iOS app published by The Kroger Co.
10 or more Save .50 cents each
Vendula G.
Land O Lakes butter I wanted to add 10 to my pickup order but since I wasn’t sure I would get the discount I didn’t get them. I am disappointed.
Great service
Ana Na Mouse
The only thing I don’t like is that my water is limited now. I used to be able to order 5, but it’s been capped at 3 since the summer.
Thank you,
Missourifairlady
My thanks to all of the people working at Frys during these difficult and challenging times. Most of us have had some frustrations trying to find certain items. I can only imagine the frustrations of the employees who are working under these conditions plus having to listen our complaining that is often unkind and inappropriate. A mil gracias a todos!!
Slow and time consuming
BertaBella612
Love being able to use the app but patience is not my strong suit. 1. The app responds so slow and sometimes not at all. 2. Filtering options to speed up the process are almost non-existent. 3. Viewing coupons and deals only shows the 1st few words of the item and that’s usually the brand name and the image is so small, you’re forced to guess and open each to see what the item is. 4. Adding a item to your list doesn’t allow you to actually add to your cart. You have to go to the items page to add to cart…a 4 step process! Come on Kroger…get your IT team to do some actual user interface testing!!! You’re a 31.4 billion dollar company because of your customers so show us you appreciate us as much as we appreciate you!!! Update…currently 12 of us waiting in pickup at 5:30 pm with only ONE person bringing orders out!! Yuppers slow and time consuming! Try asking your lameass programmers to add an overbooked feature when your stores are understaffed!
App is difficult to use, substitution method is bad
Amyo85
The app for pickup orders is difficult to use, and you can’t add discounts that are on your shoppers card to pickup orders. You also can’t use paper coupons at the time of order on the app. Additionally, you have to either select to allow substitutions or not and won’t THAT be a surprise because you don’t get notified of substitutions ahead of time, they just make them. That worries me because if I’ve selected substitutions are okay for Turkey sausage, if they’re out of stock does that mean I’ll suddenly receive and be charged for beef sausage? I’ve also found that if you don’t allow substitutions and they delete something from your order and it causes you to go below $35 then they charge you the pickup fee of $5, which is unfair and then you have to go through the customer service rigmarole. Other stores have these issues sorted out so there’s no reason that a huge chain like Kroger shouldn’t be able to handle this by now. There’s no excuse for this being new as it’s something that’s been in the works for two years. It’s not that difficult to notify customers of substitutions and issues so that we can cancel our order if needed. I really don’t want to end up with a bunch of groceries I don’t really want and I’m not able to go into a grocery store right now because I’m not able to walk. I’m at their mercy and they’re not doing a very good job.
KAOS
JE$$E $AUVE
The buy 10 save &10 is impossible to take advantage of the sale when ordering online. It should not take hours to place 1 order & even still the order will be wrong some how when I pick it up.
Coupon clipping won’t work
CutieBubbles1
Have not been able to search for products or clip coupons for over two months. App needs so much work and a revamp!
Convenient shopping
neeliec
I like being able to shop from home and have my order brought to my car. My only complaint is that some items always seem to be out of stock.