FREENOW - Mobility Super App Reviews

I used this app couple of time on my trip to Rome. I would suggest using public transport since it is cheaper and very easy to use. I would use this app for longer distance and I usually got a taxi within 5 minutes of requesting it. The only thing that they did not explain in app was the price. The app gives you an estimate from the pick up point to your destination but then it adds additional charge from where the driver accepted the request to your pickup location.

Pure crap

BrunoHater

I see my earlier review never posted, so here it is again. Customer service with this app is abysmal. The app lost all my data during the transition from MyTaxi to FreeNow. I’ve been unable to order cabs - and missed an important appointment once - due to their incompetence. Wrangling with “customer service” did not help at all. I was assigned someone with a local sounding name and then forgotten about.

Terrible app, would never recommend to anyone.

ppcuerdas

First time I am writing a review for anything but I think someone who is planning to use this app should read this. I was with my family in Barcelona, near Las Rambla, and someone recommended I booked a taxi through this app to go to the airport. I scheduled 2 days in advance a taxi to pick us up at 4am. Later confirmed a day before that the taxi would be there at exactly that time as the neighborhood wasn’t the safest. Barcelona in particular has not been the safest place to be lately. At 4am I found myself in the middle of the dark streets outside my AirBNB with 2 children and my wife waiting for this taxi that never showed up. When I entered my booking on the apps it said that there were no taxis available around the area. In other words, “we know you made this reservation, but, too bad, we can’t help you.” It was sincerely frustrating as they don’t allow Uber in Barcelona. I had to literally walk in the middle of a night to a hotel nearby and ask the very kind gentleman to book me a regular taxi. To this day I feel incredibly grateful to him. Please DO NOT USE THIS APP TO SCHEDULE A TRIP IN ADVANCE. They are absolutely unreliable.

Taxis never available

VCA.

U wait for a long time and the driver is never available

Good price

Ammn919

Absolutely love this app. I used it in my trip in Italy lower prices than regular taxi and more convenient with Apple Pay. I would give 5 stars but my phone number verification code isn’t received even though I tried multiple times

Misleading Prices

icaari26

HORRIBLE SETVICE. I used this app to find a ride from my Airbnb in Rome to the airport. This app, prior to booking, it gives you an estimated cost for the trip, just like Uber, but I ended up paying 20 euros more than the estimated cost. At first, I was okay with the price, but when I paid I realized that the driver had added an additional 5 euros for God knows what. I didn't want to argue with him, but instead I decide to contact customer service so I emailed them. They told me that “per their local taxi regulation, supplements could be applied on top of the metered fare for luggage and for extra passengers, from the fifth passenger onwards.” And I understand that, but I booked a car for 5 people only 4 made it, and each of us had 1 luggage avg. less than 50lbs. So I don’t understand where this charge came from, I felt scammed. It would be nice if they disclosed this “supplemental charge” before hand and their estimated rates weren’t so off. For now I wouldn’t recommend using this app to anyone- I wish I would’ve used my preferred option, Uber. They are more reliable and I can always count that their estimated prices are always on point. Also, if your Airbnb or hotel offers a shuttle option take it, quite frankly, ANYTHING IS BETTER THAN THIS APP AND THE TAXI DRIVERS.

If I could give it 0 stars I would.

Kimberly Ann 88

Horrible, buggy, completely doesn’t work. The whole point of these apps is to attach taxi fare to a credit or debit card. I tried to do this multiple times with no luck. Also half of the drivers cancel the trip halfway through your wait. Not sure if that’s the app or the drivers but the overall result is that it’s USELESS.

Scam

worldtravelle

Drivers are not verified and it’s dangerous to use and trick prices for users

Getting Better, but

TMWSWKEW

You should take the concept of your American competitors and not require the passenger to confirm payment upon arrival.

FREENOW - Mobility Super App Reviews – Page 7

Good alternative

It was a good app