Five Guys Burgers & Fries Reviews – Page 3
5/5 rating based on 271 reviews. Read all reviews for Five Guys Burgers & Fries for iPhone.
Five Guys Burgers & Fries is free iOS app published by Five Guys Franchisor, LLC
App is okay service very very slow
BZ10000000
We order a pick up, when we got there we waited for an 40 minutes smh
Casper WY
tumbleweed1985
This is our family’s #1 place to go for a great burger. We don’t eat out much but when we do this is our go to spot. Absolutely love there fries best in fast food hands down. The app has also worked great for us so far!!!!
The App is easy, the actual transaction stinks
1993rx7
First the app is easy and intuitive to use. But the real issue is how the employees are incentivized to mark the orders complete before they are actually ready to be delivered. Let’s look at what just happen to me. Order placed through app for curbside at 11:32am with a claimed completion time of 11:43a. I pull into the parking lot and hit arrived at the store at 11:45a. I get a wave. In the app the order is showing as complete @11:41a 11:50a I walk in the store, nothing in bags so walk back out to my car. 11:56a my order is delivered to my car. More than 13 minutes past to estimated time and 15 minutes past the completed time. I wouldn’t even be complaining if the time estimate was accurate. I’ve got plenty of things I could have done with those 15 minutes but now they are just wasted sitting in my car.
5 Guys = 5 Stars!
CaraDuro
Quick and easy ordering from the app - delicious, fresh hot food in 10 minutes!!! Love them!
Better Choices
Victor Caballero
There are better choices and FG is a wanna be In N Out, the app is ok, but when you arrive with an online order the process to pickup and know if your order is ready is a mess, much like the food you order.
no curbside pickup
Mooch206
we ordered curbside pickup but when we got there we called the number and put on hold for an extended period of time, called back and no one would answer the phone so ended up going in the store, the spouse walked out with a bag 2 min later no drink, so went back in to get drink and the kid maki g the drink was RUDE!!! like it was our fault this isn’t the only bad experience although most times the staff is super nice but whoever manages it doesn’t keep it staffed well enough.