British Airways Reviews

Endless loops

Jfg96

2 flights today impossible to check-in with the app due to endless loop and both times checked in on the web (similar functions) successfully without loops. Awful.

I have a layover and need to check in twice instead of once. Meanwhile, I can’t seem to check in for my second flight, which means I now have to check in at the airport, making the app completely useless. Why can’t I check in once and receive both boarding passes to my final destination?

Still needs work

acemanawc

Great updates. However, you forgot about the new iPhone X. Please update app so that it takes advantage of the iPhone X screen. Right now there is a lot of wasted space with black bars on top and bottom. Thank you!

Good App.

iz am

I find this app. useful and easy for users. Thank you so much.

Easy Check In

Nycjoshua

Great app, I needed to check in to grab a seat and it worked perfectly.

Ok but unnecessary

SteveVonBerlin

The app itself is ok. It has a ton of features (like public transit instructions to the airport) that I find annoying. The worst part is the only reason I use this app is to get the mobile boarding pass which is a joke. I have to take up space on my phone just so BA can advertise to me?

Terrible UI

JacksonVendetta

I’ve used plenty of mobile apps for flying (AA, Alaska, Qatar, BA) and this is by far the worst app! It is confusing and unintuitive. With American and Alaska, you need only open the app, click on your flight, and the seat assignment/selector, check-in/boarding pass, and info options are right there. But with BA, you have to find the specific flight from your homepage, click through, select manage booking, scroll to select seat. These are also just small lines of text you’re looking for. Terrible!

An unfortunate bug!

YourTintin

You cannot book reward travel for another person. How strange! Developers continue to add features instead of resolving so many buggy issues. It’s not a native app but a portal to the BA website and just doesn’t flow easily. What a nightmare.

Gold member review

Neoboston

I fly BA all the time, and I HATE this app. It is completely counterintuitive and dysfunctional. You can’t check in directly from your reservation without re-entering your confirm number, your name, emergency contact name and number. I have successfully moved through all the screens, which involves far too much data entry, only to be told the checkin can’t be processed at this time—no further explanation, but to try again later. To “try again” you have to re-enter all of the same information, including emergency contact info, confirm number etc. nothing is retained. This is the worst airline app I’ve used.

Worst airline app I’ve ever used

baculum

This is shockingly bad. I rarely write reviews, but feel compelled to. Terrible unintuitive interface, “print boarding pass” is a dead link, email boarding pass is dead. Incredibly hard to find boarding passes of family members on my itinerary. Really a terribly lame effort for a major airline.

British Airways Reviews – Page 18