BOS:311 Reviews – Page 5
4/5 rating based on 59 reviews. Read all reviews for BOS:311 for iPhone.
BOS:311 is free iOS app published by Boston City Hall
Overwhelmed
Cambric
The service provided via this app was originally swift and efficient. No longer. Now cases scroll off the "recent" list unresolved after only a day or so. There's a sense that only one or two people are trying and failing to keep up with incoming complaints. I've had an open request for two weeks with no response.
Always crashing
Michey's iPhone
I find this app to be extremely helpful ... when it actually works. Most of the time I try to open it and it crashes. I wish the developer would work on improving stability.
Why delete "My Reports" with each update?
Tedmondsjr
A convenient app. One complaint: with each update all entries in the "My Reports" field are deleted. Makes it very difficult to follow up with the city on previously submitted reports.
What a brilliant use of technology
capecodnative1
Excellent app which connects citizens and public works. Allows viewing open/closed state and of reports and eventually resolution on a great variety of public works issues
Dumb
LOLGEVOS
The people who review reports aren't any brighter than the people who violate the laws/ordinances. Expect your reports to be closed with the reason "no violation" Don't waste your time with what is essentially a worthless PR stunt.
Doesn't work on IOS 6
02132
The latest update should be fixed so it does not update if the user is on IOS 6. It crashes.
Great app, horrible design
Professor_Moriarty
App is functional and effective. Has trouble locating correct address based on map but if you play with it enough you can usually get it to find the right address. Whoever came up with this new design must be color blind. Horrible choice of color - white and gray text on a yellow background? Totally unreadable. I really don't understand what designers are thinking anymore. They couldn't have made it any more difficult to read unless they used white font on a white background. Stop the insanity!
LOVE this app, some ideas though...
jkatzman89
Let me start by saying that I love, LOVE this app. I have used the Boston 311 app to report everything from illegal parking, to down trees, to potholes, to bent street signs. All repairs made very quickly, all responded within the app accurate. I love when there is a picture provided of a completed project. The app works well and rarely force quits or errors out (iPhone 6s Plus, iOS 9.3.2). Some things that could be added: 1. The ability to report minor issues to law enforcement (house parties, noise disturbances, the smoking of marijuana). 2. The ability to communicate with city officials within the app on a per report basis. Like a chat feature where you can respond on the quality of work done, whether the issue was truly resolved, if anything else has happened since, etc. 3. Add additional security protocols to protect your users. End to end encryption, Touch ID and password support to make sure your data can not be stolen or intercepted. Implement these three suggestions and it's a perfect five stars all day.