LOVE this app, some ideas though... – BOS:311 Review

Let me start by saying that I love, LOVE this app. I have used the Boston 311 app to report everything from illegal parking, to down trees, to potholes, to bent street signs. All repairs made very quickly, all responded within the app accurate. I love when there is a picture provided of a completed project. The app works well and rarely force quits or errors out (iPhone 6s Plus, iOS 9.3.2). Some things that could be added: 1. The ability to report minor issues to law enforcement (house parties, noise disturbances, the smoking of marijuana). 2. The ability to communicate with city officials within the app on a per report basis. Like a chat feature where you can respond on the quality of work done, whether the issue was truly resolved, if anything else has happened since, etc. 3. Add additional security protocols to protect your users. End to end encryption, Touch ID and password support to make sure your data can not be stolen or intercepted. Implement these three suggestions and it's a perfect five stars all day.
Review by jkatzman89 on BOS:311.