Best Western to Go Reviews

Sloppy

CA Plant Man

I stay in Southern California hotels around 60-70 nights a year. I have a Diamond membership with BW and Hilton. I must say that lately I stay with Hilton more than BW primarily for the easy of booking. Your app has come a long way over the past two years but it is still not there. Yet. I crashed on me today time and time again. I leave the app and go to your website. It is clumsy and hard to view various options. I left the site and booked a room with Doubletree tonight. Their app is slick and responsive. I even can check in a choose the exact room. Your sloppy app is costing you sales. Get it fixed or I will move on. And how about storing my CC info so I do not have to enter it every time?

Incredibly difficult

Pedro509

Very long process a hotel room and even more difficult (near impossible)to book a room using reward points. I'll just stick to hotels.com

Crashes on start, even with reboot first

JReviewer21

Can't really review it as it crashes on start, even after normal debugging steps like rebooting or fresh install.

Useless since it will not open on my phone

Dave0822

I can not open the app since it has updated. I get a splash screen and then it goes away. I am better off opening the site in a browser.

Internet saved me $10 over the App

DHackman

I used the app to book a hotel room. It looked like I wasn't getting the AAA or 10% best western savings reward. I went to the Internet and got the AAA rate saving me almost $10 for the same hotel. If you want to pay the most possible use this app. I hope it is a mistake and they will correct the problem but deleting it until I find out it really works.

Ver. 5.8 crashes when trying to select a room

knada_3

While it is useful for searching hotels, it crashes when trying to select a room.

Crashes all the time

j98me2

Clicking on one of your upcoming reservations always makes it crash. It also crashes randomly at other times. It's pretty much worthless.

Terrible

Tb123102

The new app is terrible! Retrieved reservation to modify check-in date. The app allowed for cancellation but not modification. Went to FAQ in Customer Care and there was a link for modifications and Cancellations. Clicked on link and my confirmation number was shown. Clicked on Details and I get an internal server area. I then tried to book new reservation but I could not find a field to book a special rate code, eg AARP. Ugh!

Very bad

Lpeec

Map of hotel locations does not appear. If you want to be close to a specific location, good luck. This site will not help.

Really?

3EFPV

Do not waste your time with this app. Worthless!

Best Western to Go Reviews – Page 26