Ally: Banking & Investing Reviews – Page 3
5/5 rating based on 200 reviews. Read all reviews for Ally: Banking & Investing for iPhone.
Ally: Banking & Investing is free iOS app published by Ally Financial Inc.
Five Stars
NoahSaskowski
Ally bank has been great and this app has worked well. Everything is online and easy to use. Customer service is great.
Terrible security. Terrible design.
ScottytheMenace
A cluttered app that makes you wade past multiple useless graphs and other garbage just to see the account information you actually came into the app to see. They also care so little about their customers that they make you turn off your security and privacy software to use their banking apps. Avoid them like the plague.
DO NOT BANK WITH THEM. How much is your money worth?
Dessicire
Ally Bank STOLE $4,000. After months of having no connection to them, they pulled just under $4,000 from my bank. Even though my account has been closed with them for, the app has been deleted for months, they claimed to have “double paid me” when they returned my money, over three months ago. They did not for a fact. Funny how along with them “closing my account for inactivity” I can no longer pull up the statements on their side. Luckily, I keep all my main bank statements.??♀️ After being on the phone with Ally Bank for over 6 hours, also documented, nothing was accomplished. I was told to “give it some time” and they will call me back. I asked, “later that day??” No, she said “A couple days” unable to give me a straight answer. Edit: I have printed documents of all my bank statements proving I never received a second payment of $4,000. If you read nothing else; ‼️‼️DO NOT USE ALLY BANKS.‼️‼️
Can’t login
Phaetons Chaos
Can’t login to the app for weeks now. System is unavailable returns. Deleted and reinstalled. Deleted, restarted, reinstalled. SUPER disappointing considering I was thinking of doing a full switch over to ally.
Good but disappointed no use with VPN
Donnie504
Overall I’m satisfied with Ally and the app. I still wish it was easier to see pending transactions and I randomly (at least to me) have transactions declined while at the store but I get a text now that I can tell them to accept the charge whereas in the past I would have to step out of line and call them. However, what I am most upset about is the fact that I can’t use the app with the VPN on, on my phone. I couldn’t login to the app for days and didn’t know why until I came to the app looking for an update and saw someone had commented on the VPN issue. When I contacted Ally about it I was told they value security (ironic) and such as don’t allow certain internet protocols and if I could still login online I would be fine. Well, apparently I can’t login online either unless I turn of my VPN for that too. This is highly inconvenient, especially when I don’t have this issue with my other banking apps.
What a wonderful Bank!
shizz999
Just really good service and I’m impressed with the time a lot of the things they do when it comes to their business practices it was
This is the worst online/digital banking experience I’ve ever had! Avoid this company!
mbella2090
I have been using online digital only banking for several years now through my accounts with Chime and Simple. The only thing that sent me looking for a different company was the mobile check depositing issues I’ve had with both in the past. Other than that though I haven’t had any major issues with either company. So I had this insurance check that I needed to deposit and wanted to try another company in hopes of finding one I can use for an easier mobile check deposit experience. I did some research and then opened a new account with both Varo and Ally at the same time because I wasn’t sure which would end up working out. First of all, I got my Varo bank debit card in the mail in just 3 days and I activated it on their super easy to use app in under 30 seconds! Unfortunately I found I couldn’t use their mobile check deposit until my account matured. So, I decided to just deposit my check into the Ally account thinking I should have my debit card from them ready to go by the time my check completely cleared or shortly there after. Well, that was obviously wishful thinking because it took over 7 business days just to get the card. They wouldn’t even send the card until I made a deposit?! And now I’ve had this Ally Bank Card almost another full week and STILL cannot activate it! The check cleared like 3 weeks ago and I can’t access those funds unless I transfer it using my other bank accounts ACH transfer service which takes about 3-5 days for processing. Already this is becoming so much of a hassle. I tried the activation number on the card over a dozen times but it never worked. I’ve also called into customer service and talked to 3 different associates which all made me hang up after each conversation to call the activation number on the card, AGAIN to try to activate it! Of course that doesn’t work. I’m starting to think the CS people I talked to literally did nothing. Why does a digital bank even need you to call a phone number to activate your debit card? Shouldn’t that be included in the app or available ONLINE?! And why can’t your customer service people actually ACTIVATE the card for me? None of this makes a lick of sense. Each phone call took between 15 and 45 minutes because they had to go through security questions to access my account, then wait on their slow computers to pull up my account information and then finally verify all my information is correct. Why do we need to verify my information matches the info on file all THREE TIMES is beyond me!?! Ugh. The last time I called I sat on hold while the associate was “checking on things” for over 30 minutes. Then when she finally comes back all she can say is that she can’t do anything and I need to call a completely new phone number to talk the their “back office people.” Oh, and of course they aren’t open now so I have to call back tomorrow and sit on hold again or leave a message and sit by my phone waiting for someone to finally call me back in maybe 2 or 3 days. The whole while I can’t use the card to access my money! So needless to say, I’m done with this bank. Here’s the TL;DR version: This company is a joke and you should really not open an account with them unless you enjoy your bank holding your money hostage by making it extremely difficult to access while you are forced to deal with relentlessly absurd issues that most digital banks figured out years ago. My opinion? Save yourself the headache and avoid this company at all costs. Choose Simple bank instead. Or Varo. Or Chime. Any company but this one!
Inconsiderate company
NOLAHumanBeing
Left me stranded without warning walking for miles with no offering of help. They have random “maintenance” that keeps you from accessing your own money. Embarrassing and exhausting having to walk miles to get back to my BNB out of town.horrible company.
Simple problem difficult solution
Mr. Belfort
Forgot my pin to my debit card that I really needed to use today and they could not help me.... I fully verified myself but for some reason they couldn’t give me information on my own account? Very disappointed with Ally. Never had a problem with you guys usually great friendly service but today was ridiculous.