ZARA Reviews
5/5 rating based on 457 reviews. Read all reviews for ZARA for iPhone.
ZARA is free iOS app published by Industria de Diseno Textil, S.A.
Horrible UX
graceanderson1111
I love Zara & their in-store locations, but they have completely missed the mark by not optimizing their online shopping experience. The website and app are both more like fashion magazines and make it extremely difficult to sift through items to find what’s best for me. I think they are putting their “brand” before their user experience to be different & for that reason, I bet they are losing sales! I hope they change their app & website soon.
Return
gnina02
Make sure you have your receipt or they will not return your items. Horrible return policy
Horrible customer service
ploizssxdc
My recently placed two orders. My 1st order never got shipped, but the app said it did. No one contacted me about the issue until I asked them. They gave me my money back. I still loved their clothes so I tried again. This time everything got shipped, but one of the item did not get delivered. I contacted them about the issue. Their chat was not very reliable. I got disconnected so many times. After waiting patiently to get connected with an agent, he or she asks for a moment and then the conversation window would closed automatically due to inactivity. If I open up another window to retrieve order# or reference#, the chat window disappears and I would have to start all over again. It’s been a very frustrating experience. So much that I don’t want to shop with them anymore. Thanks Zara.
Worst customer service I’ve ever experienced
Mooshay
I would give a 0, but can’t! I had a large order that had all of our families family picture clothes in this order. The day it was supposed to be delivered I got an email saying my request for return was filled. I never requested a return, even on the app there is no return it says my order has shipped but hasn’t moved. There goes my family pictures! When I called they said they would contact me in a few days.... you think I have heard from them?!?! Nope. A suggestion for customer service, when someone calls and is frustrated and in a predicament like me stop apologizing and do something to fix it!! Sorry?! Bull crap you create could care less. Warning if you need to order clothes for a specific occasion don’t order from Zara not worth the stress.