Worst customer service I’ve ever experienced – ZARA Review

I would give a 0, but can’t! I had a large order that had all of our families family picture clothes in this order. The day it was supposed to be delivered I got an email saying my request for return was filled. I never requested a return, even on the app there is no return it says my order has shipped but hasn’t moved. There goes my family pictures! When I called they said they would contact me in a few days.... you think I have heard from them?!?! Nope. A suggestion for customer service, when someone calls and is frustrated and in a predicament like me stop apologizing and do something to fix it!! Sorry?! Bull crap you create could care less. Warning if you need to order clothes for a specific occasion don’t order from Zara not worth the stress.
Review by Mooshay on ZARA.