Vivid Seats | Buy Tickets Reviews – Page 61
5/5 rating based on 678 reviews. Read all reviews for Vivid Seats | Buy Tickets for iPhone.
Vivid Seats | Buy Tickets is free iOS app published by Vivid Seats Ltd.
Buyer beware/tickets are not guaranteed!
Dashinator 7
I would not use this app or company! I bought 6 tickets for WWE in San Antonio. I bought the tickets for my son and friends and when the venue (AT&T center) scanned our tickets, the first ticket worked and all the other 5 were not valid. I had three kids and two parents looking at me for answers freaking out. The venue sends me to the customer care counter (long line) and the manager tells me she can't help me because the tickets aren't from ticketmaster and she is sorry but there is NOTHING they can do. (HORROR!). Also, she scanned the tickets 4 more times with different scanners and all the scanners confirmed that only the first ticket was valid. They escort us outside and I call the number on the website that says call for immediate assistance. I sat on hold for an HOUR! I emailed them. No one responded ever. Not even the next day. I call Vivid seats the next day and everyone is apologetic and tells me that they will investigate and get back to me within 5 days. On the 5th day, the customer service drastically declines. You can tell they have a different personality in place now to handle this situation and they explain that I am not getting a refund because it is confirmed that at&t only scanned that one ticket. They tell me that it shows at&t did not scan the other 5. Oh really?! I ask her to just scan my tickets, look at them and you will see that only one is valid. She says they cannot do that because they have no way to confirm the tickets are valid. WHAT????? You sell tickets that you don't know are valid? That's awesome. I wish I would have know this before I trusted your company. Especially when you say you GUARANTEE your product. Total scam!
Not so good like it used to be.
Mitz85
After using this app for a couple years it’s not as great as it used to be. They charge ridiculous amounts of extra fees and the worse part is that you can’t see how much until you pay! How is that fair?! It’s not like seatgeek where it actually shows you how much the extra fees are and you have the option of turning that on in the filters.
Rip Off Venue
Double-dipper
Do not buy tickets from Vivid!! What they do is just buy tickets from Ticketmaster and other sellers, double the price, add on a $200 processing fee, and give you no means for cancellation. Save yourself some grief and buy your tickets through Ticketmaster or a trusted promoter instead. I was ripped off.
If I could leave less than one I would
7469
Terrible Customer Service! NO Customer Service! Buyer Beware!!
Why would I sell on Vivid?
Mitchhh_b
The fee for a seller is more than StubHub so why would I use Vivid when Stub has better app, customer service, and does EFT instead of just PayPal? Don't see any ad range here.