Trip.com: Book Flights, Hotels Reviews

Trip.com Cancelled my reservation!

Bravery904

Trip.com cancelled my reservation leaving stranded in a foreign country!

Awful

bensprz22

Terrible service, forces you to download the app to make changes to the booking and then very difficult to navigate. Unnecessarily difficult for customers

This app is VERY useful. I’m not much of a planner so to be able to book a plane ticket the night before and a hotel at the airport AND have all the information I need (ticket information, hotel check in info, even arrival and departure card info for international flights) located in one app has only added in my inability to plan ahead...which I love. My only note would be to have tabs on the top of each hotel selection... so instead of scrolling down each time a hotel is selected; users can quickly access reviews, hotel amenities etc.

Loyal CTrip Customer

Kovachevtsi

Quick disclosure: I know the highest level mgmt at CTrip. But! But, I was a loyal customer well before I met them, and they don’t give me any special attention or anything like that . They are friends of my current work place, and that’s it. I’ve been using CTrip since 2011 and long before I moved to China or even knew that it was a Chinese company. Early on I used them exclusively for hotels in Asia. They were usually much cheaper than hotels.com, and I had repeated success— zero issues — with my reservations with CTrip. When I moved to China in winter 2015 I started using them for all travel needs from trains to planes to hotels to vacation packages — literally everything related to travel. As a recommendation for those who are new to CTrip (Trip.com exact same company) consider booking local hotels in prime locations, especially for bookings in China. Local hotels are almost always a much better value for the money than western chain hotels. Local hotels are often in the best locations with better service and better breakfasts and significantly cheaper than their western counterparts. Plus you are supporting locals more directly and significantly rather than Swiss hotel executives. Also with trip.com (again same as CTrip.com) don’t assume that booking early is best. 20 minutes ago I booked a hotel in Wuxi for tonight and am paying 30% less than what I paid the last time when I reserved 2or 3 days ahead of time. (Of course if you need 100%certainty at a certain hotel then book ahead, of course, but again if you can be flexible with exact hotel and there are no major conferences that weekend than why not try one of those local hotels across the street?) The only downside to CTrip is that their rewards program is weak compared to the big hotel chains and even worse than hotels.com (though I think they have watered down their loyalty programs as well... don’t know don’t use them very often anymore). It takes many, many bookings before you get that freebie. Moving back to the positives, the customer service is the best in the travel industry. On the few occasions that I’ve needed to contact customer service I have never had to wait in the phone— not once— and they will resolve issue respectfully and in timely manner, including stupid mistakes that you made (though don’t expect them to pay for your mistakes) . Again super loyal and happy customer who uses trip.com for all Asia travel and also , because they are expanding quickly into western and Southern markets, I’m about to drop all other allegiances to cheapticjets.com, hotels.com etc

Worst booking experience

kraskoes

This is the worst booking company ever. I booked my flight from LED to SFO with a two hour stop in Paris, as a single flight. They send me the reservation, the tickets and none of that stated that I would need a French visa. Given the short stop, it seems plausible. On the day of departure I learn at the check in counter that I am not admitted to the flight, because I have no visa. Okay, I decided to return the ticket. The ticket from Paris to Los Angeles is with Norwegian, and has a "Flex" category. This means that in the case of no-show it will be refunded, and can also be cancelled beforehand. Norwegian says since Trip.com bought the ticket for me, I cannot cancel it, only Trip.com can. I called Trip.com, and they refused to cancel and refund the ticket. Are they going to just get my refund and pass none of the money over to me?

I love trio.com

bdjdhus

I really like using the trip.com app. It’s user friendly and the customer service call center is very helpful. Helps keep your trips organized if you are planning more than one at a time. I love that it allows me to pay using China yuan by card or wechat. It’s perfect for what I need. I never write reviews but I really liked this app and wanted to share. This is a real review not fluff. Lol.

Great App!

50Candies

I’m really liking this app. Easy user interface and I’ve found really cool activities near my area I didn’t know of before. ? I would recommend!

International booking app

bookinh 88

This app is easier then the Ctrip Chinese version if you are not from mainland of China . you can use your credit card and passport as default. You can book the train ticket as usual but the ticket will not issued to you right away online I think this is the railroad policy.

Not good

Faris2018

Prices very expensive! Not recommended!!

Trip.com: Book Flights, Hotels Reviews – Page 3

Not a good deal