Worst booking experience – Trip.com: Book Flights, Hotels Review

This is the worst booking company ever. I booked my flight from LED to SFO with a two hour stop in Paris, as a single flight. They send me the reservation, the tickets and none of that stated that I would need a French visa. Given the short stop, it seems plausible. On the day of departure I learn at the check in counter that I am not admitted to the flight, because I have no visa. Okay, I decided to return the ticket. The ticket from Paris to Los Angeles is with Norwegian, and has a "Flex" category. This means that in the case of no-show it will be refunded, and can also be cancelled beforehand. Norwegian says since Trip.com bought the ticket for me, I cannot cancel it, only Trip.com can. I called Trip.com, and they refused to cancel and refund the ticket. Are they going to just get my refund and pass none of the money over to me?
Review by kraskoes on Trip.com: Book Flights, Hotels.